Technical Program Manager

<div class="content-intro"><h2><strong>About HumanSignal</strong></h2> <p>Real-world data is the competitive edge in AI.</p> <p>HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery.</p> <p><br>We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide.</p> <p><br>We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out.</p> <p><br>If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk.</p></div><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">What You'll Do</h3> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Translate customer outcomes into integrated delivery plans — milestones, dependencies, critical path, DRIs, definitions of done — and manage scope as engagements evolve</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own delivery health end-to-end: maintain crisp status, surface risks early, and drive blockers to resolution so engineers stay focused on technical work</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Run tight cadences that hold teams accountable to outcomes without micromanagement; every open item has an owner and a due date</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build durable delivery systems: single source of truth, action-item registers, risk registers, and playbooks that scale across the delivery org</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Draft regular customer updates (often daily), own live and async reporting, and maintain stakeholder confidence through proactive communication</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify automation opportunities and build AI-driven workflows to reduce operational overhead across engagements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Partner closely with Product, Engineering, and Go-To-Market teams to continuously raise the bar on delivery excellence</li> </ul> <h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Required Qualifications</h3> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">8+ years in program/technical program management or delivery operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Track record managing complex, multi-stakeholder enterprise programs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Metrics-driven: owns and reviews delivery health KPIs weekly (on-time milestone rate, blocker aging, schedule variance, etc.)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong judgment under pressure; makes good decisions with incomplete information</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Confident presence with senior engineers and executive customer stakeholders</li> </ul> <h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Preferred Qualifications</h3> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with enterprise AI or ML deployments</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with enterprise IT procurement and security processes</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Background in startup ops, management consulting, or forward-deployed engineering</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience building lightweight operating systems for distributed teams</li> </ul>