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Technical Program Manager
Overwatch
AustinOn-site1w ago
- Employment
- Full-time
About the role
- Support day-to-day execution of key programs, including large-scale system, platform, and IT-related rollouts
- Manage timelines, milestones, dependencies, and deliverables across teams
- Track progress against plan and drive accountability across stakeholders
- Identify risks early and escalate with clear options and recommendations
- Coordinate cross-functional dependencies across platform, IT, external partners, and business teams to ensure seamless delivery
- Maintain program plans, dashboards, and reporting in a centralized system (e.g., Smartsheet)
- Ensure work is clearly defined, prioritized, and aligned to business goals
- Prepare and support weekly and monthly program reviews
- Provide clear, concise updates to stakeholders
- Partner with platform, IT, and business teams to drive alignment and execution across system and process initiatives
- Facilitate working sessions and cross-functional meetings
- Ensure decisions are documented and next steps are clear
- Follow through to ensure execution stays on track
- Support rollout and drive adoption of core business platforms (e.g., Salesforce, HRIS)
- Partner with IT Operations to coordinate system access, readiness, and deployment activities
- Translate business requirements into actionable tasks and timelines
- Support testing, validation, and readiness activities prior to system and platform launches
- Track adoption and usage of new systems and workflows post-launch
- Implement tools, templates, and processes defined by the Director
- Contribute to building repeatable program management practices
- Continuously identify opportunities to improve efficiency and execution
- Programs are organized, on track, and progressing without constant intervention
- Successful rollout and adoption of systems and platforms with minimal disruption to the business
- Strong adoption and consistent usage of systems and workflows across teams
- Clear, consistent visibility into progress, risks, and next steps
- Strong coordination across teams with minimal friction
- Reliable execution that builds trust and confidence across the organization
- 5–8+ years of experience in program management, project management, or operations
- Experience supporting system implementations, platform rollouts, or technology-related initiatives is preferred
- Experience working alongside platform, IT, or systems teams (not required to be hands-on technical)
- Ability to translate business needs into structured execution plans across systems and platforms
- Ability to work effectively with both technical and non-technical teams
- Strong organizational skills with high attention to detail and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Clear communicator who can keep teams aligned and informed
- Comfortable working in ambiguity and bringing structure where needed
- Experience with program management tools
- Strong problem solver with a bias toward action. Able to take loosely defined problems, bring structure, and drive to resolution without needing constant direction
Perks & benefits
- 401k
- Vision Insurance
- Dental Insurance
- Medical Insurance
- Paid Time Off
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