About the role
Technical Service Manager, Athens, Greece
Join our dynamic team in Athens and seize the thrilling opportunity to become our Technical Service Manager! As a pivotal member, you'll play a vital role in supporting our operations in Athens, serving as the go-to expert for all technical inquiries.
Elevate product and service quality, spearhead technical training initiatives, and be at the forefront of innovation. This is your chance to make a significant impact while embracing a rewarding career journey with us.
Your area of responsibility
• Service Partner Management (third-party service)
• Planning and executing Technical Trainings for Service Partners
• Providing Technical Support to Partner Network (phone, email, etc.)
• Warranty Management (Administration and decision process)
• Handling and managing Customer Satisfaction Surveys
• Conducting Tandem Visits for on-the-job training with Partners
• Contributing to long-term improvement of product and service quality
• Support at exhibitions and trade fairs
• General administration in CRM and ERP applications
Your profile
• Experience in technical service and managing dealer/distributor/service partner networks • Proficiency in didactics and training methods
• Electrician, Electronics, Mechatronics, or similar background (e.g., engineer)
• Ability to understand and explain complex technical information clearly
• Diplomatic, patient, and customer-oriented
• Proactive, enthusiastic, and open-minded
• Accountable, self-managed, and decisive
• Strong IT skills (MS Office, SAP preferred, CRM System)
• Willingness to travel with / valid driver's license B
• Strong verbal and written communication skills in Greek and English preferable
What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.
If you have any questions, please contact Michael Kühn.
747,000+ hidden jobs like this
RATIONAL and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
