Sr. Technical Service Specialist

<p>TurboCell has an exciting opportunity for a <strong>Sr. Technical Service Specialist</strong> to join our team, working directly with Field Service Operations, Engineering and Product Testing teams and focusing on Product Technical Support, Training, and Startup/Commissioning.</p> <p>Because of our dedication to efficiency and maintaining smooth operations, TurboCell is highly selective about the people we bring on board—our work depends on it. Therefore, the <strong>Sr. Technical Service Specialist</strong> must be agile and comfortable in a rapidly changing environment. The right person should be professional, trustworthy with confidential information, highly organized, self-motivated, and able to work equally as well independently as with a team.</p> <h1>Key Responsibilities</h1> <h2>Include but are not limited to:</h2> <ul> <li>Lead field startup/commissioning activities including the development of commissioning plans and providing onsite support to ensure all Edged Infrastructure products and systems are commissioned according to compliance, safety, and customer requirements.</li> <li>Provide support to the product development, engineering, and factory testing teams to ensure all Edged Infrastructure products are tested according to compliance, safety, and customer requirements.</li> <li>Provide remote or onsite expert level technical support to the Operations Field Service Technicians on all Edged Infrastructure products and systems.</li> <li>Lead technical support training activities including the development of product and safety training aids and curriculum to ensure the Operations Field Service Technicians are certified to startup, commission, repair, and maintain all Edged Infrastructure products and systems.</li> <li>Lead root-cause analysis (RCA) and corrective action initiatives.</li> <li>Support service process enhancements, workflow optimization, and new service tools.</li> <li>Support development of product job aids, work instructions, and technical bulletins.</li> <li>Travel requirement up to 85% of the time.</li> </ul> <h1>Skills &amp; Requirements</h1> <h2>Education / Experience</h2> <ul> <li>Bachelor’s degree in engineering, or equivalent work experience.</li> <li>Hands-on experience with diagnostics, testing equipment, and service tools.</li> <li>+10 years of experience in the Microgrid Industry including engineering, field service, commissioning, or technical support areas with a focus on Power Generation, Switchgear, and/or Battery Systems.</li> </ul> <h2>Specific Skills / Abilities</h2> <ul> <li>Expert in electrical and mechanical schematic interpretation and understanding.</li> <li>Expert in AC/DC Electrical Theory.</li> <li>Expert in switchgear controls, battery, or Power Generation troubleshooting and repairs.</li> <li>Expert in switchgear controls, battery, or Power Generation controls and programming.</li> <li>NFPA 70E and certification.</li> <li>Proficient in Microsoft Word, PowerPoint, and Excel.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to work independently and in cross-functional teams.</li> <li>Demonstrates the ability to effectively communicate professionally and clearly.</li> <li>Demonstrates the ability to comply with all safety requirements and regulations.</li> </ul> <h1>Great Place to Work</h1> <h2>Enjoy…</h2> <p>A fast-paced, entrepreneurial culture focused on innovation.<br>A flexible, autonomous work environment.<br>A culture of respect, learning, and excellence.<br>Experienced, highly talented experts as team peers.<br>Growth and travel opportunities.<br>A team of change-makers having a significant impact on people and the planet.</p> <h1>About TurboCell</h1> <p>TurboCell is a next-generation dispatchable power system designed for decentralized modular deployment, that delivers low- to no-emission energy anywhere and operates on a wide variety of fuels, including 100% hydrogen.</p> <p>TurboCell is part of the Endeavour Energy ecosystem, a purpose-driven organization helping innovators to develop and launch global solutions for global challenges in the areas of energy, water, and waste to guarantee renewable energy and clean water to everyone, everywhere. Endeavour companies are made up of passionate change-makers who want to leave the world better than the way we found it. Today, Endeavour is deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and waste to fuel systems. As we look to the future, Endeavour and TurboCell intend to remain at the forefront of innovation, taking on grander challenges based on the needs of our clients and of local economies.</p> <p><strong>Position</strong>: Sr. Technical Service Specialist<br><strong>Full-Time or Part-Time</strong>: Full-Time<br><strong>Reports to</strong>: Senior Director of Field Services<br><strong>Location</strong>: United States (Remote) with a travel requirement up to 85%</p> <p>Contact:&nbsp;<a href="mailto:recruiting@endeavourii.com">recruiting@endeavourii.com</a></p>