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About the role
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span data-olk-copy-source="MessageBody">Want to be a part of </span>Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?</span></p>
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.</span></p>
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…</span></p>
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<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Come join the A-Team at AirTrunk, where the cloud meets the ground.</span></p>
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<p></p></div><p><span style="font-size: 12pt; color: rgb(53, 152, 219);"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">A Snapshot</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":120,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p>
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<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs</span> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third party vendors (including soft services) engaged directly by AirTrunk.<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
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<p><span style="font-size: 12pt;"><span data-contrast="auto">Please note, this role will be based in our data centre in West Melbourne.</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt; color: rgb(53, 152, 219);"><strong><span data-contrast="none">Your Day to Day</span></strong><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt;"><span data-contrast="auto">Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p>
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<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">Lead all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers</span> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customer</li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Lead minor capital projects for customers/internal purposes<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Supervise operational metrics, data and analyse risks<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Conduct regular property inspections<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Take part in the 'on call' incident response roster<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
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<p><span style="font-size: 12pt; color: rgb(53, 152, 219);"><strong><span data-contrast="none">Requirements:</span></strong><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></span></p>
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<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-size: 12pt;"><span data-contrast="auto">5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields</span> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Have Own Security NV1 Clearance or ability to get one<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent collaborator with strong communication skills in English</li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Exceptionally flexible, forward-thinking and motivated by change</li>
<li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Effective customer management skills and meeting chair experience<span style="font-size: 12pt;" data-ccp-props="{"201341983":0,"335559739":120,"335559740":240}"> </span></li>
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<p> </p><div class="content-conclusion"><div><span style="color: rgb(53, 152, 219); font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>The AirTrunk Culture </strong></span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.</span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.</span></div>
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<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.</span></div>
<div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Now’s your chance to <a href="mailto:Grow@Hyperscale">Grow@Hyperscale</a>.</span></div>
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<div><em><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**</span></em></div></div>
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