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About the role
<p><span data-contrast="auto">RegScale is a continuous controls monitoring (CCM) platform that helps organizations automate and scale their security, risk, and compliance programs. We are at an inflection point, transitioning from startup execution to a disciplined, enterprise ready engineering organization, and we are building the team that will take us there. This is a meaningful problem domain: the work you build directly helps organizations manage risk, meet regulatory requirements, and operate more securely at scale.</span></p>
<p><strong><span data-contrast="auto">Position</span></strong></p>
<p><span data-contrast="auto">We are seeking a </span><strong><span data-contrast="auto">Senior</span></strong><span data-contrast="auto"> </span><strong><span data-contrast="auto">Technical Solutions Engineer</span></strong><span data-contrast="auto"> to serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s technology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems and love to deliver solutions that customers can count on, then we would love to meet you.</span><span data-ccp-props="{"134233117":true,"335559739":240}"> </span></p>
<p><strong>Key Responsibilites </strong></p>
<ul>
<li><span data-contrast="auto">Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Deliver customer training to support successful platform adoption and ongoing user enablement.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Required Skills</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="auto">Proficiency in scripting languages such as Python or Bash, with experience in at least one additional programming language (e.g., C#, Golang, Rust, Angular, SQL, Typescript, Java, JavaScript, etc.). </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Proficiency in AWS, GCP, or Azure is a big plus.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Experience with data manipulation of both structured and unstructured data, including data exchange, transformation, and developing REST APIs and custom scripts. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Proficient in requirements gathering</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Hands-on experience accessing and integrating with commercial software platforms via documented APIs or building Point-to-Point Integrations.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Familiarity with Python-based frameworks, with bonus points for experience using Python, Go, and Rust in real-world integration or automation scenarios.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Strong problem-solving skills with the ability to think creatively and troubleshoot complex technical challenges across customer environments.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Education/Training, Qualifications, And Certification</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in computer science, engineering, or related technical field and 10+ years of relevant experience, or a master's degree and 7+ years of experience.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Demonstrated success operating as part of a high-performing, cross-functional team in technical services or solutions engineering capacity.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC space.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="auto">U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
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