Technical Support Agent – German Support (Budapest, Hungary)
customconnect
- Employment
- Fulltime Fixed Term
About the role
Job Title: Technical Support Agent – German Support
Location: Budapest, Hungary
🚀 Ready to build a tech career in Europe — auf Deutsch? 🇩🇪💻
We’re launching something big in Budapest, and we want German-speaking tech stars to be a part of it.
This isn’t just another call-centre role. You’ll be the go-to expert helping customers solve real mobile and broadband issues — and you’ll be trained, supported, and set up to win from day one.
About the Role
We are hiring German-speaking Technical Support Agents to join our European support hub in Budapest. You will provide technical support to customers by troubleshooting mobile and broadband issues and resolving queries efficiently on first contact.
What you’ll be doing
Supporting German-speaking customers via calls & digital channels
Troubleshooting mobile, broadband, SIM, and device issues
Solving queries first time (FCR is king 👑)
Following clear call flows to keep things smooth and efficient
Delivering a friendly, professional experience — every interaction
Logging cases accurately and working GDPR-compliant
Taking part in coaching, quality sessions, and improvement initiatives
What success looks like
AHT on target (efficient, not rushed)
High FCR and strong CSAT/NPS
Consistent quality aligned with client standards
Rock-solid attendance & reliability
Training and Onboarding
3 weeks of technical training (mobile-focused)
2 weeks of supported nesting
13-week glidepath to full KPI achievement
What we offer
Competitive Salary
Full-time employment with Custom Connect Hungary Kft
3-month probation period
Structured onboarding and training
Long-term, stable employment in a growing European operation
Global exposure through the Custom Connect International brand
What you will bring
Fluent German (spoken and written)
Customer service or technical support experience preferred
Basic technical troubleshooting skills
Strong communication and problem-solving ability
Willingness to work shifts
📩 Apply now to join a professional, structured support environment in Budapest.
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