Lead Technical Support

<h5>Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.</h5> <h5>Perfect for those who aim to:</h5> <ul> <li> <p>Lead and coordinate a team of L1 support engineers;</p> </li> <li> <p>Ensure high-quality support operations and SLA compliance;</p> </li> <li> <p>Improve incident management processes and workflows;</p> </li> <li> <p>Drive operational excellence and continuous improvement;</p> </li> <li> <p>Collaborate with L2/L3, SRE, and DevOps teams.</p> </li> </ul> <h5>Experience you’ll need to bring:</h5> <ul> <li data-section-id="1d2wpr1" data-start="242" data-end="324"> <p>3+ years of experience in Technical Support, Service Desk, or NOC environments;</p> </li> <li data-section-id="q2j047" data-start="325" data-end="388"> <p>1+ year of experience in a Team Lead or Senior Support role;</p> </li> <li data-section-id="3nttlo" data-start="389" data-end="458"> <p>Experience managing 24/7 support operations and shift-based teams;</p> </li> <li data-section-id="1bfcuc9" data-start="459" data-end="519"> <p>Strong experience with Jira or similar ticketing systems;</p> </li> <li data-section-id="1nwrpoc" data-start="520" data-end="583"> <p>Experience with monitoring tools (e.g., Grafana or similar);</p> </li> <li data-section-id="1pznuht" data-start="584" data-end="649"> <p>Strong incident management and escalation handling experience;</p> </li> <li data-section-id="bg8wgk" data-start="650" data-end="711"> <p>Experience monitoring SLAs, queues, and incident backlogs;</p> </li> <li data-section-id="11mgpwz" data-start="712" data-end="774"> <p>Experience coordinating escalations to L2/L3 support teams;</p> </li> <li data-section-id="zi9lmq" data-start="775" data-end="820"> <p>Basic understanding of log analysis tools;</p> </li> <li data-section-id="q74rm6" data-start="821" data-end="844"> <p>Basic SQL knowledge;</p> </li> <li data-section-id="1jlwfue" data-start="845" data-end="887"> <p>English level B2+ (written and spoken).</p> </li> </ul> <h5>It's a perfect match if you have those personal features:</h5> <ul> <li> <p>Strong communication skills;</p> </li> <li> <p>Leadership and team management abilities;</p> </li> <li> <p>High sense of ownership and accountability;</p> </li> <li> <p>Strong organizational and prioritization skills;</p> </li> <li> <p>Ability to work in a fast-paced environment.</p> </li> </ul> <h5>Our clients offer competitive benefits to support your professional and personal growth, including:</h5> <ul> <li> <p>Health &amp; Wellness Focus;</p> </li> <li> <p>Global Medical Coverage;</p> </li> <li> <p>Growth Opportunities;</p> </li> <li> <p>Benefits Programs (compensation for the gym/stomatology/psychological service &amp; etc.);</p> </li> <li> <p>Performance-Driven Rewards;</p> </li> <li> <p>Dynamic Work Environment.</p> </li> </ul> <p>Apply, and let your growth journey begin.</p>