Technical Support Engineer

<h2 style="text-align: left;"><span style="font-size: 14pt;"><strong>What We’re About</strong></span></h2> <p style="text-align: left;"><span style="font-size: 14pt;">Apiiro is a fast-growing startup at the forefront of the application security field. Our cutting-edge platform is designed to help development teams build secure software quickly, enabling them to move faster while managing risks. As pioneers in the app-sec space, we’re shaping the future of secure software development. If you're looking for an exciting opportunity to make a significant impact and grow with a passionate team, Apiiro is the place to be.</span></p> <h2 style="text-align: left;"><span style="font-size: 14pt;"><strong>What You’re About</strong></span></h2> <p style="text-align: left;"><span style="font-size: 14pt;">We’re looking for a<strong> </strong>Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with enterprise customers to resolve their most critical technical issues, ensure successful adoption of Apiiro and act as a trusted technical advisor.</span></p> <p style="text-align: left;"><span style="font-size: 14pt;">You’ll be front and center with customers, owning complex cases end-to-end and collaborating closely with R&amp;D and product teams. You’ll engage directly with customers, giving you greater impact, visibility and ownership while helping shape the success of their implementations.</span></p> <ul> <li style="text-align: left;"><span style="font-size: 14pt;">3+ years in&nbsp;technical or product support, ideally for SaaS, AppSec or DevOps platforms.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Tier 3-level troubleshooting skills across: </span><span style="font-size: 14pt;">Source control systems (GitHub, GitLab, Bitbucket, </span><span style="font-size: 14pt;">APIs (REST/GraphQL, authentication, integrations), </span><span style="font-size: 14pt;">Cloud platforms (AWS and GCP required; Azure a plus), </span><span style="font-size: 14pt;">Monitoring &amp; observability tools (Grafana or similar), </span><span style="font-size: 14pt;">Operating systems (Linux/Windows), </span><span style="font-size: 14pt;">Containers &amp; orchestration (Docker, Kubernetes), </span><span style="font-size: 14pt;">CI/CD pipelines (Jenkins, - GitHub Actions, GitLab, Azure DevOps),&nbsp;</span><span style="font-size: 14pt;">Databases (PostgreSQL/MySQL).</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Excellent customer communication skills: able to explain complex technical issues in plain language.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.</span></li> </ul> <h2 style="text-align: left;"><span style="font-size: 14pt;"><strong>What You Will Do</strong></span></h2> <ul> <li style="text-align: left;"><span style="font-size: 14pt;">Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Partner with R&amp;D to diagnose product issues, drive fixes and provide feedback for platform improvements.</span></li> <li style="text-align: left;"><span style="font-size: 14pt;">Provide clear, proactive communication with customers, managing expectations during high-impact issues.</span></li> <li><span style="font-size: 14pt;">Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.</span></li> <li><span style="font-size: 14pt;">Advocate for customers internally, ensuring their needs influence product priorities and enhancements.</span><br><br><span style="font-size: 14pt;"><strong>What We Stand For at Apiiro</strong></span><br><br><span style="font-size: 14pt;"><strong>OneTeam, One Mission</strong> means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers.</span><br><span style="font-size: 14pt;"><strong><br></strong><strong>Striving for Greatness </strong>drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”</span><br><br><span style="font-size: 14pt;"><strong>Own It</strong>, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact.</span><br><br><span style="font-size: 14pt;"><strong>Customer Centric</strong> means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference.</span><br><br><span style="font-size: 14pt;">These values keep us motivated to deliver the best for our customers and each other, every single day.</span><br><br><span style="font-size: 14pt;">If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you. Apply now and let’s build the next generation of secure software together!</span></li> </ul> <p class="p1" style="text-align: left;"><br><br></p>