About the role
The Impact of Technical Support Engineer at Coupa:
We are seeking experienced Technical Support Engineers to join our growing team in Bogota, Colombia. You will work to support enterprise customers on Coupa’s cloud-based platform and be part of a global team. This is an excellent opportunity to join a high-growth, global software company where we will help you to expand your technical skill set and develop your career.
The Technical Support Engineer plays a critical role in resolving complex system and customer issues across Coupa’s cloud-based Treasury solution by combining deep technical expertise with strong customer engagement skills. You will develop a practical, hands-on knowledge of industry-standard banking architectures. Develop subject matter expertise and acts as a trusted technical liaison between support, development, product management, and cloud operations teams. You will leverage a broad toolkit—including SFTP, New Relic, AWS, MS SQL, REST APIs, and scripting languages— to analyze, troubleshoot, and resolve high-impact problems. Additionally, you will utilize emerging AI and Agentic tools to help streamline technical diagnostics, automate routine support workflows, and enhance issue triage.
In addition to driving resolution, you will contribute to continuous improvement by sharing knowledge and participating in strategic technical projects. Success in this role is measured by resolution time, issue deflection, and the overall customer experience.
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