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- Full-time
About the role
MOVE FORWARD WITH US
- Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
- Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
- Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
- Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
- Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Education: High school diploma required; an Associate’s degree in Electrical or Mechanical Engineering is strongly preferred.
- Experience: 3 to 5 years of related technical support or field service experience.
- Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
- Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
- Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.
COMPANY VALUES & BENEFITS
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Perks & benefits
- 401k
- Paid Time Off
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