Technical Support Engineer

We are currently looking for a Technical Support Engineer who will provide enterprise level, high-quality technical support to our customers! You will deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users worldwide via different channels as required

Location: Candidates need to be based in Czech Republic or Malta 

What will you be doing?

• Providing high-quality technical support to Invicti’s enterprise customers.
• Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed.
• Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.
• Remotely connecting to customers’ installations to troubleshoot technical difficulties.
• Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
• Escalating unresolved support tickets to tier 2 support.
• Providing prompt and accurate feedback to customers.
• Ensuring proper documentation and resolution of all technical inquiries.
• Collaborating with the Invicti sales team, resellers, and distributors with technical queries.
• Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication to our customer base.

What will you bring to the table?

• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Knowledge of Windows, and general desktop support issues
• Detailed Knowledge of HTTP protocol
• TCP/IP and other networking concepts
• Familiarity with some network tools like Fiddler, Wireshark
• Experience with basic web development, HTML, and SQL
• Familiarity with basic security topics such as XSS and SQL Injection
• Good Understanding of Windows, Linux and Docker operating systems
• Proficiency in Powershell/Bash/Python scripting would be considered an asset
• This role involves working on a monthly shift rotation basis

Why Invicti?

Your Health & Wellness Matters:

Employee Assistance Program : Emotional Support Counseling services 24/7. Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more

Family Leave: 16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

We value Adult/ Life Balance:

Excellent working Options: Work from home or join us in our Malta/Brno Office, whichever works best for you!

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off: 5 days of paid time off each year to participate in the volunteer activities of your choice

Paid Birthday Off: Take your birthday off to celebrate you!

Mobile Allowance Benefit: This allowance will be provided to ensure you have support for work-related communication and tasks

We Value You:

Employee Recognition: Ongoing recognition & rewards . A Culture that emphasizes personal and professional growth

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.