Technical Support Engineer
mitsogo
- Employment
- Fulltime
About the role
Hexnode UEM is an award-winning Unified Endpoint Management solution adopted by businesses to manage endpoints from a centralized console.
It offers a comprehensive mobility management software to support all major platforms such as Android, Windows, iOS, macOS, Fire OS, and Apple TVs.
We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B
Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.
Log, validate and diagnose user issues, on the full range of products and applications used.
Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
Resolve customer queries and achieve customer delight.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.
Minimum 2 years of Experience in International Voice, Email and Chat Support
Should be flexible working in Shifts.
Willingness to Work on 24/5 rotational shifts.
Good analytical and problem-solving skills
Excellent Communication Skills and Passion for Customer Service
B2B experience is mandatory.
Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory
Experience in Zendesk/Salesforce, HubSpot added advantage.
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