Technical Support Engineer

About Nue.io

What You’ll Do:

Responsibilities:

• Be the initial point of contact for customer issues. As a Technical Support Engineer for our clients, you will play a crucial role in ensuring their success and satisfaction with our products Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
• Solve issues with Salesforce custom flows, custom fields, data, reporting, and workflows. Analyze issues with Nue data, integrations and product functionality.
• Provide Salesforce and Nue best practices.
• Provide support via Slack, phone or Zoom to Nue customers.
• Become an expert on the product domain from both a business and technical perspective.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in testing and validating new product releases, providing feedback on usability and stability. Support internal teams with technical expertise, including sales and customer success.
• Contribute to process improvements to enhance the overall customer support experience.
• Must be available to work shifts aligned with Central European Time (CET). For Colombia, this may mean overnight coverage from 2:00 AM to 11:00 AM local time or late evening coverage up to 8:00 PM local time, depending on the assigned schedule.

What You’ll Bring:

Qualifications:

• 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
• Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
• Hands-on experience in DocuSign, PandaDocs, or other document generation tools. Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus. Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
• Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
• Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
• Excellent spoken and written English. Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information
• Ability to work with global teams. Customer empathy is a must.
• Positive attitude and the ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
• Willing to work in a fast paced startup environment.

Bonus Points (optional):

• Experience supporting SaaS products or enterprise software.
• Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML, etc.).
• Familiarity with logging and monitoring tools (Splunk, HyperDX, etc.).

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance 
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.