Technical Support Engineer

About the company

About the role

Key responsibilities

• Serve as first-line technical support for external developers and partners integrating with Ondo’s onchain products and APIs.
• Troubleshoot integration issues across smart contracts, SDKs, APIs, and infrastructure, escalating complex issues to core engineering when necessary.
• Write light code (e.g., Python, JavaScript, Bash) to reproduce issues, build small utilities, test integrations, or assist with onboarding.
• Improve and maintain technical documentation, FAQs, and example repositories to reduce recurring support burden.
• Partner with Product and Engineering to identify common pain points and propose improvements to APIs, tooling, and DevX.
• Help create repeatable internal processes and playbooks for handling support requests and partner onboarding.
• Over time, develop ownership over specific partners or integration surfaces as trust and expertise grow.

Requirements

• 2 to 5 years of experience with strong fundamentals in software engineering or technical support.
• Comfortable debugging APIs, reading smart contract interfaces, and working across backend systems.
• Able to write and read code in at least one scripting or general-purpose language (e.g., Python, JavaScript, Go).
• Clear communicator who can explain technical issues and resolutions concisely in writing and over video calls.
• Highly organized and responsive—you take pride in closing loops and resolving issues quickly.
• Interested in crypto, DeFi, and blockchain infrastructure; prior experience is a plus but not required.
• Eager to learn, grow, and gradually take on more responsibility in partner-facing technical engagements.

What we offer

• Competitive compensation including salary, future token rights, and/or equity—designed to reward outstanding talent and contributions.
• Full benefits (medical, vision, and dental) and a flexible vacation policy (PTO), recognizing work-life integration.
• A small, remote-first team distributed globally—this is a chance to shape our culture and contribute at a pivotal moment in the company’s trajectory.
• Work alongside A+ colleagues, including alumni from Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, and Uniswap.
• Backed by best-in-class investors, including Pantera Capital, Founders Fund, and Coinbase Ventures.