Help us redefine customer satisfaction, one support ticket at a time.

About WhatConverts:

Position Overview:

In this role you’ll get to:

• Provide timely, thoughtful Support via email, live chat, phone, and screen shares.
• Troubleshoot HTML, JavaScript snippets, integrations, and attribution setup across platforms like Google Analytics, Zapier, CRMs, and other ad tools.
• Guide customers through setup and configuration of attribution tools, number swapping, and lead tracking to align with their specific use cases and marketing goals.
• Work with our dev team to escalate and document bugs, feature requests, or other edge cases.
• Contribute to and improve our internal SOPs and Knowledge Base articles. 
• Investigate attribution and data issues with precision, surfacing insights and recommending improvements.
• Be a calm, clear, and empathetic problem-solver—even when the issues are complex.

What we’re looking for:

• 3+ years of experience in technical support or a related customer-facing technical role.
• Experience supporting a SaaS product—especially in marketing, analytics, or web tools.
• Comfortable troubleshooting HTML, JavaScript, and browser-based issues.
• Knowledge of Google Analytics or similar web analytics experience.
• Experience with Zapier, CRM software and/or B2B SaaS software.
• Basic understanding of Google Paid Ads and SEO tactics.
• Strong written and verbal communication skills—you explain technical things clearly and confidently.
• Naturally empathetic with a high level of patience; you never make a customer feel like they asked a “silly” question.
• A detail-oriented problem solver who enjoys digging into issues, documenting clearly, and following through.

Company Benefits/Perks:

• Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
• Immediate Impact: From day one, take ownership of projects and make a direct impact.
• Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
• 401k with 5% Match: Secure your future with immediate vesting.
• Employee Support: Access counseling, legal, and debt management services through our EAP.
• Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
• Parental & Bereavement Leave: Paid leave for life’s important moments.
• Volunteer Day: Give back with an annual volunteer day.
• Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
• Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.

Before you apply you should:

• Learn about our team
• Watch a product overview or read about our culture
• Read our reviews on G2

If you're passionate about working in a dynamic, fast growing company with smart colleagues and opportunities for development, come grow with WhatConverts.