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Technical Support Engineer (UK based)
Questdb Com
New YorkRemote11mo ago
- Employment
- Full-time
About the role
- Respond to user questions and bug reports via GitHub, Slack, and email
- Troubleshoot issues by analyzing logs, environment setup, and configurations
- Reproduce and escalate bugs to the engineering team when needed
- Write and improve support documentation and troubleshooting guides
- Work with the product and engineering teams to surface common user pain points
- Learn the ins and outs of QuestDB to support both community and enterprise users
- Some experience with Linux/Unix systems and the command line
- Basic familiarity with SQL and general database concepts
- Excellent written communication skills in English
- Empathy, patience, and a problem-solving mindset
- Comfortable reading logs and identifying errors
- Curious, self-motivated, and eager to learn
- Prior experience supporting technical software or developer tools
- Prior coding experience
- Familiarity with time series databases or real-time systems
- Experience using Docker, cloud environments, or CI/CD pipelines
- Exposure to monitoring tools like Grafana or Prometheus
- Contributions to open-source projects or communities
- Generous equity options package
- Flexible working hours
- 100% remote
- Freedom of choice for your technical equipment
- Wonderful, highly qualified colleagues
- Truly international: more than 10 different nationalities
- A transparent, collaborative & inclusive culture
- Exciting opportunities for career progression as we grow
- We are a company with thousands of users; our mission is to empower them
- We invest in a culture that promotes ownership, autonomy and independent thinking
- We have transparent leadership and value employees' strategic input
- Our team is ambitious and tackles the most difficult problems at the deepest data infrastructure layer
Perks & benefits
- Equity Compensation
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