Technical Support Representative

About the role

Some of the things you’ll do:

• Assist Quo customers and prospects through email, live chat, phone and text.
• Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
• Proactively identify and recommend process improvements to streamline our operations.
• Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
• Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
• Keep internal documentation up-to-date to ensure smooth operations within the team.

About you

• Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
• Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
• Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
• Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun 🎉 )
• Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions.
• Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond.
• Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
• Schedule Flexibility: We’re flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We’re looking for someone who’s open to working weekends, depending on the needs of the team.

Who we are