Technical Support Specialist

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Technical Support Specialist to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in providing top-notch support to our users, clients and partners. We will empower you to be the first line of defense in resolving technical issues and ensuring our customers have the best experience possible with our smart locker systems.

What you’ll be doing: 

• Triage, troubleshoot and resolve technical issues related to our smart locker systems

• Provide local field support teams with troubleshooting steps and advice via email, chat messaging systems and/or support ticket replies (ticketing systems)

• Work closely with Engineering Support team and local Operational teams, to report issues, solutions and escalate complex issues to the appropriate teams

• Document technical issues and solutions in the internal knowledge base system

• Based on the experienced support process, provide feedback and suggest improvements to the product and its support process.
  

What you’ll bring to the table: 

• Fluent in English

• Minimum of 2 years of professional experience in technical support or similar roles

• Knowledge of computer and IoT hardware, electronics, TCP/IP networks and operating systems

• Knowledge of GNU/Linux-based systems and being comfortable in working with the Linux shell command line interface (CLI) to troubleshoot issues and apply potential fixes

• Familiarity with gathering and analyzing system logs

• Technical minded with strong technical problem-solving and troubleshooting skills

• Excellent customer service skills and patience when dealing with not so tech savvy users

• Comfortable working with technology, including hardware and software aspects

• Critical and analytical thinking

• Ability to work under pressure and manage multiple tasks at once

• Available to occasionally work Portuguese bank holidays.
  

It would be great if you would also have:

• French, German, Italian, or other 3rd language proficiency is a plus;

• Familiarity with some form of support ticketing systems;

• Familiar with cloud infrastructure concepts;

• Technical vocational training or equivalent experience;

• Previous work experience in a startup environment;

Why join us?

• The opportunity to join our Support team and play a pivotal role in ensuring our customers have the best experience possible while contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry

• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning

• Competitive salary and flexible benefits package, tailored to your experience and skills

• Eligibility for performance-based bonus, tied to your results and designed to reward your impact

• Portuguese Health Insurance including mental health

• Flexible Sports and Wellness membership covering multiple gyms and studios

• Unlimited days off (subject to manager approval).

We value diversity and solidarity within Bloq.it, this position is open to all candidates.

If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way.

Ready to join the revolution?