Technical Support Specialist

Company Overview

Cartrack, a subsidiary of Karooooo Ltd. (listed on NASDAQ as KARO), is a global leader in mobility solutions, specializing in real-time data analytics, fleet management, and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries, Cartrack’s mission is to drive efficiency and connectivity for vehicle fleets worldwide, making transportation smarter and more sustainable.

As a pioneer in the telematics industry, Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses, enabling them to optimize their operations, reduce costs, and enhance safety. The platform is trusted by small to large enterprises across various industries, including logistics, insurance, and automotive, for its reliability, scalability, and robust performance.

At Cartrack, we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation, customer satisfaction, and sustainability is reflected in our continuous growth and strong financial performance, as we expand our footprint in key regions like Southeast Asia, Europe, and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility, ensuring that fleets around the world are more efficient, safe, and connected.

Responsibilities

· Troubleshoot and resolve technical issues related to hardware, software, and networking

· Install and configure hardware and software applications

· Monitor and maintain Cartrack application and systems to ensure their smooth functioning

· Collaborate with Global teams to implement and maintain IT projects

· Document technical procedures, user manuals, and FAQs

· Provide technical support for any IT related matters or issue

· Train users on the use of Cartrack applications and hardware

· Continuously update technical knowledge and skills

Requirements

· Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

· Entry level are welcome to apply

· Proficient in written and spoken English to handle customer queries

· Must have a pleasant personality with high levels of motivation and enthusiasm

· Ability to work independently and as part of a team

· Willingness to work outside regular business hours as required