Principal Technical Support Specialist
FormAssembly Inc.
- Seniority
- Staff
About the role
Description As a Principal Technical Support Specialist, you serve as a highly experienced individual contributor and technical leader within the Tier 1 team. You handle the most complex and high-impact customer issues, act as a key escalation point, and help drive the overall quality and effectiveness of support. You play a critical role in bridging Tier 1 and Tier 2, ensuring escalations are well-understood, properly scoped, and efficiently resolved. In addition to supporting customers, you el…
Read the full description on the original posting.
Perks & benefits
- 401k
- Distributed Team
- Unlimited Vacation
- Paid Time Off
- Pension Matching
- Mental Wellness Budget
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