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Technical Support Specialist
Foundry
London21h ago
About the role
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Job Summary</span></span></strong><span data-ccp-props="{"201341983":0,"335559731":0,"335559738":320,"335559739":0,"335559740":360}"> </span></p>
<p><span data-contrast="auto">The Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559731":0,"335559739":150,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span></strong><span data-ccp-props="{"201341983":0,"335559731":0,"335559738":320,"335559739":0,"335559740":360}"> </span></p>
<p><strong><span data-contrast="auto">Desktop Support & Troubleshooting</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Diagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Perform root cause analysis on recurring issues and implement lasting fixes or documented workarounds.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Coordinate with vendors and third-party teams for hardware replacements, warranty claims, and software licensing.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Endpoint & Desktop Administration</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Manage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Administer user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Deploy, patch, and maintain endpoint security using MDM/UEM tools (Intune, JAMF).</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Troubleshoot local and remote connectivity issues, including VPN, Wi-Fi, and office network access.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Support the rollout of new hardware, OS upgrades, and standard software packages across the region.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Collaboration & Cross-Team Engagement</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work closely with global IT, Infrastructure, Security, and HR teams on incidents, projects, and regional initiatives.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Participate in incident reviews and contribute corrective action plans to prevent recurrence.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Act as the regional IT point of contact for EMEA offices, building strong relationships with local stakeholders and office managers.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Support onboarding and offboarding workflows across EMEA, including device provisioning, account setup, and access management.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Documentation & Knowledge Management</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain detailed incident records, troubleshooting steps, and resolutions in the ITSM platform.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Author and review knowledge base articles, runbooks, and SOPs to enable self-service and faster resolution across the team.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Identify patterns in support demand and recommend system, process, or training improvements.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Team Contribution & Continuous Improvement</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Share knowledge openly within the team through documentation, informal coaching, and collaborative problem-solving.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead or contribute to team training sessions, knowledge-transfer workshops, and technology walkthroughs.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Ensure adherence to IT policies, security standards, and data protection requirements.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Required Skills & Qualifications</span></span></strong><span data-ccp-props="{"201341983":0,"335559731":0,"335559738":320,"335559739":0,"335559740":360}"> </span></p>
<p><strong><span data-contrast="auto">Experience</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">3–6 years in a desktop support, end-user computing, or field IT support role with increasing responsibility.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience supporting users across multiple sites or countries, ideally within the EMEA region.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Technical Skills</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">End-User Hardware:</span></strong><span data-contrast="auto"> Laptops, desktops, docking stations, printers, mobile devices, and AV/conferencing equipment.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Operating Systems:</span></strong><span data-contrast="auto"> Advanced proficiency with Windows 10/11 and macOS. Linux is a plus.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Microsoft 365:</span></strong><span data-contrast="auto"> Outlook, Teams, SharePoint, OneDrive confident supporting and troubleshooting the full suite.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Identity & Access:</span></strong><span data-contrast="auto"> Active Directory, Azure AD / Entra ID, Group Policy, and SSO integrations.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Endpoint Management:</span></strong><span data-contrast="auto"> Intune, JAMF, for device enrolment, compliance, and patch management.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="auto">Networking Basics:</span></strong><span data-contrast="auto"> VPN, Wi-Fi, DNS, DHCP enough to isolate and resolve common connectivity issues.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="auto">ITSM Tools:</span></strong><span data-contrast="auto"> </span><span data-contrast="none">Solid understanding of ITSM processes (incident, request, change management) is essential; we use Jira Service Management and will support the right candidate in getting up to speed with the platform.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><strong><span data-contrast="auto">Languages:</span></strong><span data-contrast="auto"> English required; additional EMEA language(s) a strong advantage.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Soft Skills</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Clear verbal and written communication in English, able to support users of varying technical backgrounds across different cultures.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Strong diagnostic and problem-solving skills with a calm, user-first attitude.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Comfortable managing multiple requests across different time zones and office locations.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Self-directed and reliable, able to operate with autonomy as the regional IT presence.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":60,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Education</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":90,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent professional experience.</span> </li>
</ul>
<p><strong><em><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Preferred Skills & Certification</span></span></em></strong><span data-ccp-props="{"201341983":0,"335559731":0,"335559738":320,"335559739":0,"335559740":360}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Certifications:</span></strong><span data-contrast="auto"> CompTIA A+, Network+; Microsoft MD-102 (Endpoint Administrator); ITIL Foundation v4.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Cloud & M365:</span></strong><span data-contrast="auto"> Familiarity with Microsoft Azure, Intune, and Microsoft 365 administration.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Cybersecurity:</span></strong><span data-contrast="auto"> MFA, endpoint security, phishing awareness, and device compliance enforcement.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Automation:</span></strong><span data-contrast="auto"> Basic PowerShell scripting for user provisioning, reporting, or device management tasks.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Languages:</span></strong><span data-contrast="auto"> Additional European languages.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559685":990,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
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