Technical Support Specialist

Main Responsibilities

• Provide B2B and B2C technical support for iGaming platforms via tickets, email, chat.
• Act as a primary point of contact for clients, ensuring timely and effective issue resolution
• Troubleshoot platform-related issues, including Break-Fix, configuration, access, performance.
• Investigate, diagnose, and resolve technical problems independently or escalate when required.
• Support and guide clients in using platform features and tools efficiently.
• Work with internal technical, product, and development teams to resolve complex issues.
• Monitor incidents, follow up on open cases, and ensure SLA compliance.
• Maintain clear and professional communication with clients at all times.
• Document issues, solutions, and workflows to improve support processes and knowledge base.
• Take full ownership of assigned cases and tasks from start to resolution

Candidate Requirements

1. Minimum 3+ years of experience in technical support, covering B2B or B2C environments.
2. Proven track record of hands-on troubleshooting and problem-solving.
3. Strong communication skills (written and verbal), with the ability to explain technical issues clearly.
4. Solid technical understanding of platform usage and web-based systems.
5. Experience with WordPress, GoDaddy, or similar hosting and CMS platforms is highly desirable.
6. Ability to work independently and manage multiple cases simultaneously.
7. Strong sense of responsibility, accountability, and ownership of tasks.
8. Customer-focused mindset with a proactive and solution-oriented approach.
9. Experience supporting iGaming platforms or online services is a strong advantage.

 

Language requirements: English