Back to all jobs
About the role
To strengthen our international customer service team, we’re looking for a Technical Support Specialist (m/w/d) in the greater Hasselt (Limburg) area, who will focus on supporting our Premium Partners in Belgium and the Netherlands.
What you’ll do to help drive the energy transition
- Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email.
- Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.
- Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.
- Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.
- Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers.
- Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.
- Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-sit
What you’ll need on that journey
- A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).
- At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.
- A structured and analytical mindset with strong problem-solving skills and attention to detail.
- Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.
- Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.
- Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).
- A strong customer and service orientation combined with a collaborative, team-driven attitude.
758,000+ hidden jobs like this
Jobs beim Marktführer sonnen and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
