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<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">Who we are:</span></h1>
<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a> and follow us @InsideGeotab on <a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>. </span></div></div><div class="MuiGrid-root css-17v2lcf">
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<h1><span style="color: #21325e; font-family: Helvetica, sans-serif;">Who you are:</span></h1>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;">We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist - Bilingual French who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader - we would love to hear from you!</span></p>
<h1><span style="color: #21325e; font-family: Helvetica, sans-serif;">What you'll do:</span></h1>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;">As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner products, and ensuring customer satisfaction through effective problem diagnosis and solution delivery. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations. You will need to work closely with customers, partners, and internal technical teams to escalate complex issues and collaborate on solutions for cameras, keyless systems, and other integrated technologies.</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;">To be successful in this role, you will be a customer-focused professional with excellent communication skills, demonstrating patience, empathy, and the ability to explain technical concepts clearly to users of varying technical backgrounds. In addition, the successful candidate will have strong technical aptitude with experience in programming languages and big data applications, proven problem-solving abilities, and the flexibility to work rotating shifts including days, evenings, nights, weekends, and holidays to support our 24/7 operations.</span></p>
<h1><span style="color: #21325e; font-family: Helvetica, sans-serif;">How you'll make an impact:</span></h1>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Coordinate with internal departments on the return and exchange process for Geotab devices and accessories</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Deliver successful resolution to all customer complaints and escalate critical concerns to management</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Preserve the confidentiality and security of customer data and information</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Support Geotab global strategic initiatives</span></p>
<h1><span style="color: #21325e; font-family: Helvetica, sans-serif;">What you'll bring to this role:</span></h1>
<p><span style="color: #21325e; font-family: Helvetica, sans-serif;"><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Ability to read, write and speak in English and French fluently</span></span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • 1-3 years of experience in a customer service or technical support capacity</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • 1-3 years of experience troubleshooting technical hardware and/or software issues</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Expert-level Excel skills including creation of pivot tables and reports</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Working knowledge of data warehouses such as Google BigQuery highly valued</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Technical competence using Google Suite for business (Sheets, Docs, Slides)</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Comfort speaking with customers by telephone, email, and chat</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Strong analytical and problem-solving skills with excellent verbal and written communication</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Highly organized with the ability to manage multiple tasks and projects simultaneously</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Must stay current with technology and have the flexibility to adapt to growing market demands</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Experience working within a technical or engineering organization is an asset</span></p>
<p><span style="color: #66788c; font-family: Helvetica, sans-serif; font-size: medium;"> • Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays</span></p>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.</span></div>
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<div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.</strong></span></div>
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<div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>This posting is for an existing vacancy.</strong></span></div>
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<h1 class="MuiGrid-root css-1spul5l"><span style="color: rgb(37, 71, 123);">Why job seekers choose Geotab:</span></h1>
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<p><span style="color: rgb(102, 120, 140);">Flex working arrangements</span><br><span style="color: rgb(102, 120, 140);">Home office reimbursement program</span><br><span style="color: rgb(102, 120, 140);">Baby bonus & parental leave top up program</span><br><span style="color: rgb(102, 120, 140);">Online learning and networking opportunities</span><br><span style="color: rgb(102, 120, 140);">Electric vehicle purchase incentive program</span><br><span style="color: rgb(102, 120, 140);">Competitive medical and dental benefits</span><br><span style="color: rgb(102, 120, 140);">Retirement savings program</span></p>
<p><strong><span style="color: rgb(102, 120, 140);">*The above are offered to full-time permanent employees only</span></strong></p>
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<h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">How we work:</span></h1>
<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!</span></div>
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<div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140); font-size: 8pt;">We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our <a href="https://www.geotab.com/privacy-policy/">Privacy Policy</a>. Click <a href="https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0">here</a> to read our Privacy Notice. </span></div>
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</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.</p></div><div class="title">Hiring Range</div><div class="pay-range"><span>$52,300</span><span class="divider">—</span><span>$60,500 CAD</span></div></div></div>
Perks & benefits
- Dental Insurance
- Equity Compensation
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