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About the role
<p><strong><span data-contrast="none">THE ROLE</span></strong><strong><span data-contrast="auto"> </span></strong><span data-contrast="none">📝</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":276}"> </span></p>
<p><span data-contrast="none">You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners. </span><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":276}"> </span></p>
<p><span data-contrast="none">With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.</li>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.</li>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.</li>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.</li>
<li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":276}"> </span></p>
<p><span data-contrast="none"><strong>WE’RE LOOKING FOR</strong> </span><span data-contrast="none">🔍</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experienced in Product documentation and content publishing. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">1+ years’ experience writing technical documentation, specifically for API’s, cloud-based software or SaaS systems. </li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences. </li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Sound understanding of coding, APIs and Cloud-based architectures.</li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing. </li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Fluency in written and spoken English (Native level or equivalent). <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment. <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":276,"335559991":360}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Experience of managing stakeholders and building relationships within remote, cross-functional teams.<span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":160,"335559740":276,"335559991":360}"> </span></li>
</ul>
<p><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="auto">THE TEAM </span></strong><strong><span data-contrast="none">👥</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559740":276}">You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work. </span></p>
<p> </p>
<p><strong><span data-contrast="none">INTERVIEW PROCESS </span></strong><span data-contrast="none">✍️</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">Stage 1:</span></strong><span data-contrast="none"> Screening Call with Talent Team</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">Stage 2: </span></strong><span data-contrast="none">Interview with Hiring Manager</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">Stage 3: </span></strong><span data-contrast="none">Take-Home Task</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">Stage 4: </span></strong><span data-contrast="none">Interview with Senior Leader</span><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":160,"335559740":276}"> </span></p>
<p><span data-contrast="none">We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">HIRING LOCATIONS 📍</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><span data-contrast="none">We can accept applications from the following countries; UK</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><span data-contrast="auto">All new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">BENEFITS 🏝️</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":240,"335559740":276}"> </span></p>
<p><span data-contrast="none">Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><span data-contrast="none">For further information on what it’s like to work here, and for more information on our full benefits package, visit our </span><a href="https://www.form3.tech/careers"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">careers page</span></span></a><span data-contrast="none">.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">ABOUT FORM3 💭</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<p><span data-contrast="none">Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about Form3, check out the following pages:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":276}"> </span></p>
<p><a href="https://www.form3.tech/platform"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">What we do</span></span></a><span data-contrast="auto"> | </span><a href="https://www.form3.tech/culture"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Life at Form3</span></span></a><span data-contrast="auto"> | </span><a href="https://www.form3.tech/careers"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Benefits</span></span></a><span data-contrast="auto"> | </span><a href="https://www.youtube.com/@Form3Cloud/podcasts"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">P</span><span data-ccp-charstyle="Hyperlink">ayments Cannot </span><span data-ccp-charstyle="Hyperlink">Fail </span><span data-ccp-charstyle="Hyperlink">Series</span></span></a><span data-contrast="auto"> | </span><a href="https://techpodcast.form3.tech/episodes"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">.Tech</span><span data-ccp-charstyle="Hyperlink"> Podcast</span></span></a><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></p><div class="content-conclusion"><p> </p>
<p><strong><span data-contrast="none">OUR DEI&B COMMITMENT</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to </span><a href="mailto:careers@form3.tech"><span data-contrast="none">careers@form3.tech</span></a><span data-contrast="none"> clearly stating your consent for us to process this data. </span></p>
<p><span data-contrast="none">For more information please refer to our </span><a href="https://www.form3.tech/legal/recruitment-data-policy"><span data-contrast="none">Recruitment Data Policy</span></a><span data-contrast="none">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div>
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