On-site Technician

Servers.com is a global IaaS hosting platform. We provide reliable business solutions: dedicated servers, Cloud technologies, load balancer, firewall, Kubernetes, and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services, and other high-load systems.

Essential Duties and Responsibilities

Our rapidly evolving business sector offers the opportunity to be part of a dynamic, collaborative, and passionate team that shares responsibility for the operational quality within our data centers. With multiple data centers in the country, we are looking for a full-time (40-hour) On-site Data Center Technician to join us. In this role, you will:

• Provide hands-on support for maintaining and troubleshooting network and server equipment.
• Execute hardware installations, upgrades, and replacements of network devices, servers, and related components.
• Ensure all upgrades and replacements meet company standards and operational requirements.
• Diagnose and resolve issues related to server hardware, including conducting detailed tests to ensure equipment reliability.
• Manage and prioritize tasks using the company’s support ticketing system to ensure timely resolution of issues.
• Maintain a clean and orderly warehouse and workspace, ensuring that all equipment is stored properly and that the work environment is safe and efficient.
• Ensure that our inventory system (EAM) is up-to-date.

Our expectations

You are a proactive problem-solver who takes ownership, works with a high level of accuracy and tidiness, thriving in both independent and team environments. You excel at analytical troubleshooting and have a strong technical understanding of Copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic (MMF, SMF) media, or you have a passion for technology and are eager to learn. You also are/have:

• Basic knowledge of Linux/Unix Operating Systems is a plus.
• Previous experience working with support ticketing and warehouse systems is a plus.
• Electrical certifications are a plus.
• Ability to follow specified policies and procedures.
• Fluency in English.
• Flexibility towards working hours; available for rotating 24/7 support on 8-hour shifts, including mornings, nights, weekends, and bank holiday shifts.
• Comfortable with tasks that may involve physical activity as part of the role.
• Eligible to live and work in the Netherlands.
• Located within a reasonable distance from the office or willing to relocate for a sustainable commute in the long term.
• Driver’s License is a plus.

What we offer:

• A professional, international, and supportive team environment.
• Competitive salary.
• All necessary work equipment, including a laptop.
• 21 vacation days per year.
• Travel reimbursement of 23 cents per kilometer for commuting or NS Business Card to commute by public transport.
• Opportunity to practice and improve your English.
• We celebrate successes and do fun activities with the team.