Telephone Business Development Manager

Key Responsibilities

• Deliver agreed mortgage loan completion and associated activity targets in accordance with pre-determined Key Performance Indicators and through provision of telephone support to broker partners.
• Utilise account development strategies to grow & develop partner relationships and create opportunities to deliver incremental, quality mortgage business.
• Identifies new business opportunities to ensure territory size is adequate to fulfil the banks’ lending requirements and continued growth is maintained as the business grows and matures.
• Demonstrate full understanding of the brands product suite and sales process through successful completion of the induction programme and on-going training. 
• Establish and maintain effective communication and relationships with all internal management, stakeholders and departments. 
• Clear demonstration of adherence to due diligence with brokers both at initial stages and on an ongoing basis in line with documented procedures. 
• Ensure that all communications with intermediaries are professional and that they address any identified training that is required and deemed necessary to ensure compliance and due diligence being maintained. 
• Ensures all communication to territory partners and intermediaries are delivered in a timely manner and that any relevant messages are embedded within key account contacts. 
• Promote and develop awareness of products and proposition in our chosen markets to channel partners through attendance at events, meetings and roadshows. 
• Contributes to product development by sharing ideas in order to generate new business through. communications with line management and other key stakeholders e.g. Mortgage Product Manager. 
• Provide feedback to Line Manager and relevant colleagues on any service issues that intermediaries raise, ensuring our service proposition is appropriately maintained. 
• Deals effectively with queries and complaints in accordance with Bank guidelines and standards of service. 
• Maintain the company’s compliance standards and own compliance training. 

Skills, Knowledge & Expertise

• 12m previous experience in a mortgage related sales or account management role is essential. 
• Intermediate level skills in Microsoft Word and Excel are essential. 
• Intermediate knowledge of the mortgage market (products and regulation) is essential. 
• Intermediate knowledge of mortgage distribution routes is desirable.

Job Benefits

• Competitive salary
• 25 days holiday PLUS your BIRTHDAY off
• Pension contribution with Royal London
• Life Assurance
• Private medical, dental and optical health insurance with Axa
• Hybrid working
• Free breakfast available