About the role
We’re looking for an experienced Telesales Manager to lead our telesales operations in the Philippines. You will coach a team of telesales agents, drive daily performance, improve conversion rates, and ensure targets are consistently met.
Key Responsibilities
Lead and manage the day-to-day telesales team to achieve KPIs (leads, conversion, revenue, quality)
Coach, train, and motivate agents; run performance reviews and improvement plans
Ensure correct lead handling, call scripts, call recording/QA, and compliance with policies
Manage daily/weekly reporting and pipeline tracking (CRM hygiene, forecasting accuracy)
Collaborate with Marketing and Sales to improve lead quality and campaign effectiveness
Identify process improvements to increase conversion rates and reduce drop-off
Handle escalations and support closing efforts when required
Requirements
Proven experience managing a telesales team (preferably B2B)
Strong understanding of telesales KPIs, lead management, and sales funnels
Excellent coaching and communication skills
Comfortable working with targets in a fast-paced environment
Proficiency with CRM systems and reporting
Ability to monitor calls and ensure quality and compliance
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