Telesales Team Leader

Responsibilities:

• Lead, manage, and motivate a team of telesales agents to consistently meet and exceed individual and team sales targets.

• Develop the team's capabilities through continuous coaching, training, and constructive feedback to enhance sales techniques and performance.

• Define clear performance goals and key metrics, regularly reviewing team and individual results to track progress.

• Conduct structured performance evaluations and implement improvement plans to address performance gaps and foster professional growth.

• Analyze sales data and call trends to identify opportunities for process optimization and revenue growth.

• Uphold the highest standards of professionalism by ensuring team adherence to sales scripts, compliance guidelines, and company policies.

• Cultivate a positive, collaborative, and high-energy team environment that drives motivation and results.

• Partner with marketing, operations, and other departments to streamline sales processes and improve the overall customer journey.

• Maintain a deep understanding of industry trends, competitor strategies, and market dynamics to identify new business opportunities.

Requirements:

• Bachelor’s Degree in any discipline.

• Minimum of five years of experience in Telesales/Telemarketing, with a proven track record in a team leadership capacity.

• Excellent verbal and written communication skills in English.

• A proactive, results-driven leader with a positive "can-do" attitude and strong work ethic.

• Ability to build rapport and communicate effectively with individuals at all levels, both internally and externally.

• A customer-centric mindset with a genuine passion for service excellence.

• Please note that only resumes submitted in English will be accepted.