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About the role
<p><strong><span class="TextRun MacChromeBold SCXP243449701 BCX0" lang="EN-US" data-scheme-color="@B91C87,," data-usefontface="true" data-contrast="none"><span class="NormalTextRun SCXP243449701 BCX0">THE ROLE: CUSTOMER SERVICE REPRESENTATIVE</span></span></strong><span class="LineBreakBlob BlobObject SCXP243449701 BCX0"><strong><span class="SCXP243449701 BCX0"></span></strong></span></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><strong><span data-scheme-color="@B91C87,15," data-usefontface="true" data-contrast="none">KEY RESPONSIBILITIES</span></strong></p>
<ul>
<li>Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.</li>
<li>Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain</li>
<li>Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise</li>
<li>Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders </li>
<li>Assist with customer and item data setup</li>
<li>Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). </li>
<li>Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs</li>
<li>Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports</li>
<li>Pull together metrics and appropriate KPIs to be able to track customer service related performance</li>
</ul>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><strong><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">CAPABILITIES + SKILLS REQUIRED</span></strong></p>
<ul>
<li>1-5 years experience in customer service, CPG experience preferred, inventory management preferred</li>
<li>Strong business acumen and a basic understanding of warehouse, inventory and logistics</li>
<li>Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve</li>
<li>problems when they occur</li>
<li>Transparent, open/honest communicator – great listener who can read between the lines</li>
<li>Fast learner, can react to changing environment, strong communication and organization</li>
<li>Strong excel skills and math skills</li>
<li>Highly organized, detailed oriented, and self-motivated</li>
</ul>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><strong><span data-scheme-color="@B91C87,15," data-usefontface="true" data-contrast="none">THE DETAILS</span></strong></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">LOCATION: Remote, USA</span></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">HOURS: Full Time</span><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none"> (40 hours a week)</span><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">, 5 months</span><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">, Contract </span></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><span data-scheme-color="@7F7F7F,," data-usefontface="true" data-contrast="none">MANAGER: Customer Service Manager</span></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"><span data-scheme-color="@47484A,1,18:49000" data-usefontface="false" data-contrast="none">PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. </span></p>
<p data-ccp-props="{"335551550":1,"335551620":1,"335559683":0,"335559685":0,"335559731":0,"335559737":0,"335562764":2,"335562765":1.1,"335562766":4,"335562767":0,"335562768":4,"335562769":0}"> </p>
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