Tier 2 IT Engineer - On-Site

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p>&nbsp;</p> <h4 class="comeet-position-description fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">&nbsp;</h4> <h4 class="comeet-position-description fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">About The Position</h4> <div class="comeet-position-description comeet-user-text"> <p>One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.</p> <p>Responsibilities:</p> <ul> <li>Diagnose and troubleshoot technical issues</li> <li>Maintain computer systems</li> <li>Provide remote and onsite support</li> <li>Maintain documentation of processes, issues, and solutions</li> </ul> </div> <h4 class="comeet-position-requirements fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">Requirements</h4> <div class="comeet-position-requirements comeet-user-text"> <ul> <li>2+ years of experience in IT engineering and/or customer facing</li> <li>Knowledge of Windows and Linux operating systems</li> <li>Familiarity with networking concepts and tools</li> <li>Excellent problem-solving and communication skills</li> </ul> </div> <h4 class="comeet-position-expectedoutcomes fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">Expected Outcomes</h4> <div class="comeet-position-expectedoutcomes comeet-user-text"> <ul> <li>Resolve technical issues in both a remote and on-site&nbsp;environment</li> <li>Interact with members of client headquarters, including high level executives</li> <li>Provide the best possible solution to clients&nbsp;</li> <li>Maintaining clear communication with clients&nbsp;</li> <li>Keeping assigned tickets organized and updated&nbsp;</li> <li>Periodic assignment of afterhours on-call support</li> </ul> </div> <h4 class="comeet-position-compensationbenefits fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">Compensation &amp; Benefits</h4> <div class="comeet-position-compensationbenefits comeet-user-text"> <ul> <li>Up to $70K / Year, based on experience</li> <li>Health, Dental, Vision &amp; other&nbsp;additional&nbsp;benefits&nbsp;</li> <li>401K (With 3% Match) eligible after 90 Days</li> <li>Generous PTO</li> </ul> </div> <h4 class="comeet-position-description fusion-responsive-typography-calculated" data-fontsize="18" data-lineheight="24.48px">&nbsp;</h4>