Track and Trace Specialist

<p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Logan Premium is a third party logistics provider that is elevating the reputation of freight brokers in the logistics industry by prioritizing integrity, service, and flawless execution. We focus on long-term relationships, impeccable attention to detail, and meticulous tracking to deliver reliable, on-time solutions while maintaining the highest standards of transparency and trust in every interaction.&nbsp;</span></p> <p class="font_8 wixui-rich-text__text">As a Track and Trace Specialist you'll be responsible for communicating with drivers directly, detecting potential issues before they arise, and ensuring all loads are on track for on-time pick up and delivery.</p> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">This is an onsite role in Skopje, North Macedonia.</span></p> <p class="font_8 wixui-rich-text__text"><br class="wixui-rich-text__text"><strong><span class="wixui-rich-text__text">What You’ll Do:&nbsp;</span></strong></p> <ul class="font_8 wixui-rich-text__text"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Oversee all in transit shipments and confirm all drivers are tracking on time and via Macropoint.</span></p> </li> <li class="wixui-rich-text__text"><span class="wixui-rich-text__text">Proactively identify potential delays and issues before they impact the load.</span></li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Communicate with drivers and dispatchers to ensure on-time pickup and delivery from the point of dispatch through the final delivery.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Work closely across departments to communicate any late drivers, bounces, or in transit issues as they arise.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Data Entry.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Ensure all shipments are accurately updated in McLeod with detailed notes and next scheduled calls.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text">&nbsp;</p> <p class="font_8 wixui-rich-text__text"><strong><span class="wixui-rich-text__text">Who you are:</span></strong></p> <ul class="font_8 wixui-rich-text__text"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Reliable, detail oriented, organized, and analytical.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">A multitasker who thrives in a fast-paced environment while maintaining a high level of attention to detail.&nbsp;</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Long-term thinker with the ability to identify potential in transit issues and late pick ups or deliveries before they occur.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Process oriented and able to efficiently streamline billing operations.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Capable of diffusing high stress situations while maintaining composure and professionalism.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text">&nbsp;</p> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text"><strong>Qualifications</strong>:</span></p> <ul class="font_8 wixui-rich-text__text"> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Freight brokerage or experience with a trucking company is preferred but not required.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Excellent phone etiquette as well as verbal, written, and interpersonal skills.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Experience in McLeod is a huge plus.&nbsp;</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Proven ability to multitask, organize, and prioritize work.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Highly proficient in English, both verbal and written.</span></p> </li> <li class="wixui-rich-text__text"> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">Experience with reefers is a huge plus.</span></p> </li> </ul> <p class="font_8 wixui-rich-text__text">&nbsp;</p> <p class="font_8 wixui-rich-text__text"><span class="wixui-rich-text__text">This role is fully onsite in our Skopje office Monday through Friday, between 14:00 and 23:00 MK time.</span></p> <p>&nbsp;</p>