Tracking Officer

Our client, operating in Africa and starting its business in Mauritius, is looking for tracking officers who are ready to work on a shift system, from 08h30 to 17h30 and from 14h00 to 22h30. 

Purpose of the role

• Monitoring of trucks and buses 24hours locations by GPS system and responding to customer (Company) request through email and Phone.

Key Responsibilities

• Ensure tracking of truck locations by GPS system on route as scheduled.
• Identifying on-road exceptions and taking immediate remedial action (communicating to drivers on route).
• Ensure shift work.
• Monitor vehicles
• Update on truck position
• Report on any discrepancies on the system
• Respond to call request
• Update position of vehicles daily
• Maintain a breakdown report
• Reduction of delays through follow up calls
• Ensure calls to tracking are responded to on a 24hr basis
• Report on drivers not adhering to company regulations
• Daily position
• Returning trucks report
• Bus discrepancies on tms
• Violations caused by drivers
• Matrix reporting

Requirements

Profile requirements

• Bachelor’s Degree/Diploma in Information Technology or related course.
• 1 year experience in working in a tracking office.
• Excellent communication and analytical skil
• Business Understanding:
• Understand systems used to track vehicles
• Understand the level of reporting in case of an emergency
• Understand company policies to be followed by drivers

Functional Skills:

• Tracking of truck/bus locations by GPS system.
• Monitoring truck/bus driver performance.
• Reporting of any event and follow up with drivers.

Generic Skills:

• Microsoft office
• Computer basic skills

Behavioral Skills

• People management
• Analytical
• Attention to detail
• Time management
• Communication
• Flexibility

We reserve the right: 

• To call only the shortlisted candidates for interview.
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.