Trade Flow Support - Trading Infrastructure Support Lead

<p><strong>Position Overview:</strong></p> <p><span data-olk-copy-source="MessageBody">Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team of support specialist, ensuring high availability of Squarepoint’s mission-critical infrastructure, systems, and platform application services across APAC, EMEA, and AMER regions. </span><strong>&nbsp;</strong></p> <ul> <li data-olk-copy-source="MessageBody">Manage a 24x5 global support schedule and weekend on-call rotation.</li> <li>Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.</li> <li>Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.</li> <li>Proactively identify and eliminate inefficiencies across workflows and operations.</li> <li>Lead&nbsp;and coordinate technical efforts across the global support team.</li> <li>Stay hands-on with troubleshooting and&nbsp;lead&nbsp;major outage recovery efforts to minimize impact.</li> </ul> <div class="x_elementToProof"><strong data-olk-copy-source="MessageBody">Main Duties &amp; Responsibilities:</strong></div> <ul> <li>Manage a 24x5 global support schedule and weekend on-call rotation.</li> <li>Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.</li> <li>Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.</li> <li>Proactively identify and eliminate inefficiencies across workflows and operations.</li> <li>Lead&nbsp;and coordinate technical efforts across the global support team.</li> <li>Stay hands-on with troubleshooting and&nbsp;lead&nbsp;major outage recovery efforts to minimize impact.</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li data-olk-copy-source="MessageBody">5+ years of hands-on experience in Linux/Unix administration (RHEL/CentOS/OEL preferred).</li> <li>Strong understanding of CI/CD practices, including observability, orchestration, containerization, automated testing, deployment pipelines, and configuration management.</li> <li>3+ years of experience&nbsp;leading a technology team, ideally in infrastructure support.</li> <li>Exceptional verbal, written, and organizational skills.</li> <li>Strong customer service orientation and strategic mindset.</li> <li>Excellent analytical, prioritization, and problem-solving abilities.</li> <li>Working knowledge of storage protocols (NFS, GPFS a plus).</li> <li>Experience with infrastructure automation tools (Chef, Puppet, Ansible).</li> <li>Solid understanding of networking fundamentals (TCP/IP, multicast, tcpdump, PTP, NTP).</li> <li>Ability to thrive in a fast-paced, deadline-driven environment.</li> <li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li> <li>ITIL knowledge is a plus.</li> </ul> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><em>The minimum base salary for this role is $100,000 if located in New York. &nbsp;This expectation is based on available information at the time of posting. &nbsp;This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation.&nbsp; This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions.&nbsp; Successful candidates’ compensation and benefits will be determined in consideration of various factors.</em></span></p> <p>&nbsp;</p>