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About the role
<p><strong>Position Overview:</strong></p>
<p>The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions.</p>
<ul>
<li>Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment</li>
<li>Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages</li>
<li>Intensive interaction with trading community, external vendors, development and infrastructure teams</li>
<li>Oversee automated processes, scheduled jobs and regular reports</li>
<li>Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc.</li>
<li>Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams.</li>
</ul>
<p><strong>Required Qualifications:</strong> </p>
<ul>
<li>4+ years of support experience a must</li>
<li>Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)</li>
<li>Proficiency in Python, Bash scripting </li>
<li>Good working knowledge of storage and different storage protocols (nfs gpfs a plus)</li>
<li>Experience with Infrastructure automation (Chef, Puppet or Ansible)</li>
<li>Experience with Kafka or like messaging buses</li>
<li>Experience with CICD tooling </li>
<li>Experience with Monitoring infrastructure (ELK and Prometheus preferred) </li>
<li>Database administration experience (MySql or PosgreSql preferred)</li>
<li>Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred)</li>
<li>Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP)</li>
<li>Ability to navigate network equipment command line</li>
<li>Bachelor’s Degree in Computer Science, Engineering or related subject.</li>
</ul>
<p><strong>Nice to have:</strong> </p>
<ul>
<li>Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude</li>
<li>Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers</li>
<li>Self-motivated individual that takes initiatives and has an ownership & accountability mindset</li>
<li>Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment</li>
<li>Knowledge of ITIL is an advantage.</li>
</ul>
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