Traffic Management Support Coordinator

Key Responsibilities

• Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
• Provide full customer service support and proactively answer customer enquiries.
• Dedicated resource for nominated clients.
• Complete and maintain live Ops Boards daily.
• Complete Job Requests via customer portals.
• Ensure client KPIs are met.
• Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
• Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
• Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
• Reconcile ‘What’s Out Where’ Reports for allocated clients.
• Liaise with subcontractors for assistance with works.
• Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
• Pass any errors to the relevant Depot Supervisor / Depot Manager.
• Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
• Liaise directly with the client to highlight any potential issues and provide relevant feedback where required
• Send daily reports to the client to monitor KPI’s
• Be responsible for investigating council defects and action accordingly in line with current legislation
• Review reports from the commercial team to ensure correct payments are made
• Coordinate the planning and deployment of traffic management in line with client demands.

Experience and Qualifications

• Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.
• Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
• Use of work tools – job holder should demonstrate competence using all work tools.
• Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves. Job holder should be confident attending daily teams meetings with the client to discuss planned works.

Salary and Benefits