Traffic Operator / Coordinator

About the company

Pixelogic Media Partners, LLC, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo and Cape Town, Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters and digital platforms.

Pixelogic Media provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.

Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.

Shifts available: Sunday-Thursday / Tuesday-Saturday

근무 요일: 일요일-목요일 / 화요일-토요일

Responsibilities

• Review asset workability and task SLA’s for all work assigned to Mastering and Encoding lines of business to determine turnaround expectations and report on any due dates that are in jeopardy.
• Assign all work across 3 shifts to operators – load balancing the facility.
• Maintain a log of workflows and training status for all operators. Utilize this log when assigning tasks to operators to tasks.
• Facilitate handoffs between regional offices to ensure there is zero impact to company throughput by leveraging the different locations.
• Work with end to end operations team for task instruction improvements.
• Capture, report, and present relevant operational metrics.
• Track department capacity against assigned tasks – both current and future.
• Track estimated task SLA’s against historic actuals to better estimate future capacity and turnarounds.
• Work with client ops and technical ops teams to implement solutions to continuously improve company performance in both technical process and business process, where applicable and requested.
• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company.
• Other duties as assigned.
• Help build and evolve the company and team culture.
• Work with management to proactively staff and manage resources based on forecasted revenue and company needs.
• Collaborate with software and technical operations teams to develop and calibrate technology to best serve the business.

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• 영상 작업 시작 가능 여부 확인
• 기타 팀과 함께 잠재적 작업 기간 파악
• 3교대 근무 내내 시간에 업무가 골고루 배치
• 업무 과정과 신규 직원에 대한 교육 현황을 기록
• 지사간의 업무 인계
• 내부 업무 과정에 대한 통계 데이터 수집 및 발표
• 부서의 업무량을 감시하여 현재와 미래의 케파를 예상
• 업무 수행 동시 이전 데이터를 참고하여 잠재적 케파 예측 및 개선된 업무 타임라인 생성
• 클라아이인트옵스 (Client ops)와 테크니클옵스 (Technical Ops) 협의하여 내부 업무 프로세스 최적화
• 픽셀로직 비전을 충실히 수행• 기타 관련 업무• 회사 및 팀 문화 구축• 경영진과 협력하여 예상 수익 및 회사 필요에 따른 인력과 리소스 관리• 개발팀과 협의하여 내부 기술 최적화

Requirements

• Fluency in English
• Bachelor’s degree required
• 3+ years of experience in high performance leadership, management and client servicing roles
• Exposure to media workflows (e.g., mastering, packaging, localization) is a plus
• Demonstrated excellence with highly detailed production workflows and execution
• Familiarity working in a technology focused environment
• Managerial level skills with computers, Microsoft Office, and using different software
• Excellent verbal and written communication skills
• Proactive mindset that is solutions and service oriented
• Ability to multi-task while also maintaining focus and attention to detail
• Professional and levelheaded demeanor under all circumstances
• Ability to perform under pressure and meet deadlines with changing and complex priorities
• Must be flexible with availability via phone, email and text (AM, PM, weekends)

자격 요건

능숙한 영어 사용

학사 학위 필수

뛰어난 리더십, 매니지먼트, 고객 서비스 담당 경력 3년 이상

미디어 워크플로우(예: 마스터링, 패키징, 로컬라이제이션)에 대한 경험 우.

정교한 프로덕션 워크플로우 및 작업에 매우 뛰어나신 분

기술 중심의 근무 환경에 익숙하신 분

컴퓨터, MS 오피스 및 기타 소프트웨어를 자유자재로 사용하시는 분

우수한 구두 및 서면 커뮤니케이션 능력

문제 해결 및 서비스 중심의 진취적인 사고방식

꼼꼼하면서 멀티태스킹이 가능하신 분

매사에 전문적이고 침착하신 분

압박이 심한 상황을 잘 견디고, 변덕스러운 우선순위에도 마감을 지키시는 분

전화, 이메일, 문자로 연락이 가능하신 분 (오전, 오후, 주말)

Equal Opportunity Employer

We are an equal opportunity employer. Our employment decisions are made without regard to race, religion, color, gender, gender identity, disability, age, sexual orientation, national origin, marital status, citizenship, veteran, military, or any other legally protected status.

고용 평등 기업

저희는 고용 평등 기업으로, 인종, 종교, 피부색, 성별, 성 정체성, 장애, 나이, 성적 지향성, 국적, 결혼 유무, 시민권, 참전용사, 군인 혹은 기타 법적 보호를 받는 지위가 채용 결정 시 아무런 영향을 주지 않습니다.

Benefits

• Robust pension plan
• Global company with a diverse and inclusive environment
• Career development
• Collaborative, team-based structure

혜택