Training consultant

The Training Consulting team is responsible for providing instructor-led enablement services to customers & partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.

As a Training Consultant, you will be responsible for delivering best-in-class enablement services to Contentsquare's customers and partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.

The Training Consulting team sits within the Professional Services department at Contentsquare, supporting customers through training engagements. 

Key responsibilities include, but are not limited to:

• Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.

• Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.

• Customization & Strategy: Tailor educational content to specific customer data sets and use cases.

• Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.

• Content Management: Develop and update training documentation, leveraging tools for efficiency.

• Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers. 

What you’ll need to be successful:

• 3-5 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.

• Strong presentation, communication, and instructional design skills.

• Ability to rapidly learn and train others in analytics technology.

• Experience defining, developing, and adhering to training consultancy scope agreements.

• Strong analytical and problem-solving skills.

• Ability to thrive in a global, cross-functional, team-based environment.

• Proactive, adaptable work ethic, strong follow-through, and positive attitude

• Nice to have: training consulting experience in a SaaS company