Training & Quality Manager

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.

• Analyse training needs and training effectiveness.

• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures

• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES 

• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.

• Plan, design and deliver training programmes.

• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.

• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.

• Coach and train managers and Departmental Trainers to improve departmental performance. 

• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.

• Organise and supervise Kempinski DNA and brand immersion activities.

• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.

• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. 

• Train and develop Training team members.

• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management 

• Identify potential training talent and propose & foster Master Trainer candidates.

• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report

• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.

• Lead by example and promote Kempinski’s core values.

• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.

• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year

• Promote and implement Kempinski Corporate Training policies and procedures.

• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.

• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Key Responsibilities

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.

• Analyse training needs and training effectiveness.

• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures

• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES 

• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.

• Plan, design and deliver training programmes.

• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.

• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.

• Coach and train managers and Departmental Trainers to improve departmental performance. 

• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.

• Organise and supervise Kempinski DNA and brand immersion activities.

• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.

• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution. 

• Train and develop Training team members.

• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management 

• Identify potential training talent and propose & foster Master Trainer candidates.

• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report

• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.

• Lead by example and promote Kempinski’s core values.

• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.

• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year

• Promote and implement Kempinski Corporate Training policies and procedures.

• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.

• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Skills, Knowledge and Expertise