Training Specialist

How You'll Make an Impact

• Facilitate live (primarily remote) instructor-led training and webinars to customers, partners and internal teams with a focus on improving Vena product mastery.
• Utilize principles of instructional design, technology, and adult learning theory to design learning curriculum, tools, or other instructional resources
• Create, revise and edit high-quality training materials using a variety of formats to support and make continuous improvements to the customer journey.
• Demonstrate subject matter expertise and best practices in the Vena product, seeking opportunities to upskill product knowledge via product updates and releases.
• Work closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing to align training programs with organizational goals.
• Communicate best practices across the team to promote continuous development of training initiatives related to customer implementations.
• Maintain accurate and up-to-date training records in the Learning Management System (LMS).
• Partner with Training Operations team to respond to internal and customer inquiries, provide support through the learning inbox, and assist with learner and session management.
• Travel (as needed) to client events and site visits
• Other duties as assigned.

We'd Love to See

• 2+ years of experience in training/consulting, preferably within a SaaS-based environment.
• Strong presentation skills both live and on camera/audio, with the flexibility to match style to audience persona.
• Able to apply adult learning theories to classroom situations.
• Excellent written/verbal communication skills with the ability to convey complex technology in a clear, concise, and effective manner for a wide range of audiences.
• You are proficient in the use of Microsoft Office suite including Word, Excel, and PowerPoint, alongside proficiency in leading web-based meetings
• Ability to understand and adapt to various audiences within the Organization (diverse individuals, groups, and levels of expertise).
• Great mindset for identifying ways to improve existing processes to support scalability and growth.
• Eagerness to learn, proven ability to quickly adapt and learn new software programs.
• A motivated self-starter with a high energy level and ability to work independently within team projects.
• Excellent attention to detail particularly within instructional content.