Travel Operations Analyst (BSP/ARC)

<p><strong>About The Role:&nbsp;</strong><br><br>The Global IATA Reconciliation &amp; Compliance Specialist is tasked with maintaining the accuracy and punctuality of financial settlements and reconciliations across all Navan and Reed &amp; Mackay subsidiaries. This position integrates daily operational management with long-term strategic enhancements, prioritizing risk reduction and the advancement of automated travel financial data systems.</p> <p>We are seeking a Data-Driven Operations Specialist to manage international reconciliations. The right candidate will use their GDS expertise and analytical skills to streamline our settlement processes and tackle complex global financial challenges.</p> <p><strong>What You'll Do:</strong></p> <ol> <li>IAR &amp; Error Management</li> </ol> <ul> <li>Manage the daily rectification of IAR errors to ensure uninterrupted financial workflows.</li> <li>Evaluate persistent error trends to formulate case studies and execute sustainable process improvements.</li> <li>Generate regular metrics and performance indicators for stakeholders to offer insights into error patterns and the effectiveness of resolutions.</li> </ul> <ol> <li>Global BSP/ARC Reconciliation &amp; Compliance</li> </ol> <ul> <li>Maintain full compliance and precision in BSP/IAR payments and settlements for all international IATA registrations.</li> <li>Confirm that all discrepancies are resolved daily in accordance with Period End (PED) finalization and submission schedules.</li> <li>Perform detailed audits of payment workflows to ensure they meet global regulatory standards and mitigate risks associated with non-compliance.</li> <li>Oversee BSP reconciliation and payments for third-party partners across all global sales locations.</li> </ul> <ol> <li>Cash Reconciliation &amp; Risk Mitigation</li> </ol> <ul> <li>Administer cash reconciliation for all IATA identifiers, actively detecting payment shortfalls and partnering with stakeholders for rapid resolution.</li> <li>Strictly follow internal financial service level agreements and reporting timelines to minimize financial variances and avoid potential penalties.</li> <li>Audit and resolve all POS exceptions within Central Command to ensure the timely delivery of financial reports.</li> <li>Provide precise oversight of financial exceptions while delivering top-tier documentation and reporting outputs.</li> </ul> <ol> <li>Operational Efficiency &amp; Automation</li> </ol> <ul> <li>Drive automation initiatives within Central Command and related reconciliation tools to reduce manual intervention and build a scalable operational framework.</li> <li>Conduct quarterly audits of reconciliation workflows to track error patterns and implement data-backed process optimizations.</li> <li>Translate complex manual reconciliation workflows into innovative, automated solutions that drive operational efficiency.</li> </ul> <ol> <li>Process Documentation and Support</li> </ol> <ul> <li>Maintain and update comprehensive process flow documentation to ensure operational alignment and business continuity.</li> <li>Assist Finance and Travel Operations by providing precise and timely data to inform high-level corporate decision-making.</li> <li>Facilitate organizational growth by upholding stringent compliance and reporting protocols during expansion efforts.</li> <li>Optimize data accuracy within GRASP/PRISM reporting by implementing automated SFTP workflows to replace manual processes and maintaining ownership of the automated data lifecycle.</li> </ul> <p><strong>What We're Looking For:</strong></p> <p>Core Requirements (Must-Haves)</p> <ul> <li>2-4 years in travel finance, settlement, or back-office operations.</li> <li>Proficiency in Amadeus or Sabre GDS and a strong grasp of ARC/BSP and IATA mandates.</li> <li>Expert-level Excel skills with a proven ability to manage complex, multi-location global reconciliations.</li> <li>Ability to translate technical settlement challenges into clear insights for internal and external stakeholders.</li> </ul> <p>Preferred Qualifications (The "Plus" Factors)</p> <ul> <li>Working knowledge of Central Command, Grasp/Prism EDRA, or UDID reporting.</li> <li>Familiarity with JIRA, Salesforce, and financial automation tools.</li> <li>A history of using data to streamline workflows and increase operational efficiency.</li> </ul>