Travel Operations Coordinator

<p>&nbsp;</p> <p><strong>Job Title: Travel Operations Coordinator</strong></p> <p><strong>(Remote Opportunity)</strong></p> <p><strong>Company Overview: </strong>FlyFlat is redefining luxury and high-volume travel operations by combining precision, speed, and personalized service. Our concierge and travel operations teams ensure seamless billing, itinerary creation, and client support. With a focus on excellence and efficiency, we empower our clients to travel effortlessly while supporting our global team members with the tools and environment they need to thrive.</p> <p><strong>Introduction: </strong>As a Travel Operations Coordinator at FlyFlat, you will play a central role in ensuring smooth client experiences by managing billing, payment workflows, and polished itineraries. This remote role is ideal for someone detail-oriented, organized, and proactive, with a passion for travel logistics. If you excel in fast-paced environments and enjoy problem-solving, this opportunity will allow you to grow and make a meaningful impact.</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <p><strong>Billing &amp; Payment Processing</strong></p> <ul> <li>Create and manage invoices using FreshBooks.</li> <li>Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.</li> <li>Track and reconcile client payments across multiple methods.</li> <li>Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.</li> </ul> <p><strong>Itinerary Management</strong></p> <ul> <li>Build polished, client-ready itineraries using Travefy.</li> <li>Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).</li> <li>Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.</li> </ul> <p><strong>Operational Support</strong></p> <ul> <li>Support execution of daily booking workflows and related tasks</li> <li>Ensure bookings and related operational actions are completed accurately and on time</li> <li>Follow internal SOPs and identify opportunities for process improvement.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>1-2 years experience in travel operations, coordination or related roles.</li> <li>Prior experience with FreshBooks, Stripe, and/or other invoicing tools</li> <li>Familiarity with itinerary-building platforms (especially Travefy).</li> <li>Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).</li> <li>Comfortable working in a remote, fast-paced environment.</li> <li>Strong organizational skills with attention to detail and accountability.</li> <li>Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.</li> <li>Strong written and verbal English communication skills.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Conclusion:&nbsp;</strong>Joining FlyFlat as a Travel Operations Coordinator means stepping into a dynamic, global environment where your attention to detail and commitment to excellence will directly shape client experiences. With opportunities for career growth and exposure to high-volume luxury travel operations, you will play a pivotal role in driving our mission of seamless and memorable journeys.</p> <p><strong>Compensation and Employment Details:</strong></p> <ul> <li>Full Time, 5 days per week</li> <li>Compensation $500 - $800 per month depending on experience.</li> <li>Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>We are excited about the possibility of you joining us in this venture and look forward to seeing the profound impact you will have on our organization.</strong></p> <p>&nbsp;</p>