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About the role
<p><strong><span data-contrast="none">Summary of Position:</span></strong><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
<p><em><span data-contrast="auto">The Treatment Coordinator is a pivotal role to Orthodontic Partners and serves as a primary point of contact for potential customers. This role will focus on customer development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.</span></em><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
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<p class="x_MsoNormal"><strong><span data-ogsc="black" data-olk-copy-source="MessageBody">Key Benefits:</span></strong></p>
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<p class="x_MsoNormal"><span data-ogsc="black">In addition to your hourly rate, we offer a competitive benefits package that includes substantial monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options</span><span data-ogsc="black">. </span></p>
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<p class="x_MsoNormal"><span data-ogsc="black">Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.</span></p>
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<p><strong><span data-contrast="none">Essential Job Function:</span></strong><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Communicate to office management if schedules are not filled for consults</span><span data-contrast="none">.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":60,"335559740":276}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Presenting treatment plans and giving estimates of treatment costs in an effective manner.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":60,"335559740":276}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Promoting and upholding the values of Orthodontic Partners in all aspects of the job.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Drive results and strive to consistently achieve results and goals set forth by management.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Other duties as required.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
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<p><strong><span data-contrast="none">Core Competencies:</span></strong><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Being Resilient</span></strong><span data-contrast="none"> - Rebounding from setbacks and adversity when facing difficult situations.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Situational Adaptability</span></strong><span data-contrast="none"> - Adapting approach and demeanor in real time to match the shifting demands of different situations.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Communicating Effectively</span></strong><span data-contrast="none"> - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Customer Focus - </span></strong><span data-contrast="none">Building strong customer relationships and delivering customer-centric solutions.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Drives Results - </span></strong><span data-contrast="none">Consistently achieving results, even under tough circumstances</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Instills Trust - </span></strong><span data-contrast="none">Gaining the confidence and trust of others through honesty, integrity, and authenticity.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Interpersonal Savvy - </span></strong><span data-contrast="none">Relating openly and comfortably with diverse groups of people.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="12" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Persuading - </span></strong><span data-contrast="none">Using compelling arguments to gain the support and commitment of others.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
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<p><strong><span data-contrast="none">Knowledge, Skills and Abilities:</span></strong><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">High level knowledge of Orthodontics and associated treatment planning.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Action-oriented and taking initiative, being adaptive and flexible in a changing environment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Understand and can effectively communicate techniques utilized in the Orthodontic field.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Have a detailed knowledge of dental insurances, service limits, and financing options.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Customer service or sales experience, along with dental knowledge preferred.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Have excellent written and oral communication skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Compassion and high level of service for our patients, parents, and staff.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Integrity, always doing the right thing.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Dependable, reliable to be at work when scheduled.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Attention to detail.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Professional manner and appearance at all times.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Computer skills: Microsoft office and Web Browser.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="14" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Telephone skills: Proper telephone etiquette and information gathering skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
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<p><strong><span data-contrast="none">Education and Experience</span></strong><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
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<li data-leveltext="" data-font="Symbol" data-listid="13" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">High School Diploma, GED or equivalent Required</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":60,"335559740":288}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="13" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">1-3 Years Relative Experience</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":60,"335559740":288}"> </span></li>
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<p><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":288}"> </span></p>
Perks & benefits
- Vision Insurance
- Dental Insurance
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