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Trust and Safety Trainer
Fetch
WorldwideRemote1w ago
- Employment
- Full-time
About the role
- Job Title: Trust and Safety Trainer
- Reporting to: Trust and Safety Manager
- Hours: Full Time: Monday-Friday
- Develop, maintain, and continuously improve a standardized Trust and Safety training curriculum for onboarding and ongoing education
- Translate SOPs, workflows, and operational changes into practical, easy-to-understand training materials
- Deliver instructor-led, virtual, and self-guided training sessions for the Trust and Safety Team
- Create refresher trainings to reinforce critical Trust and Safety processes, policy updates, and emerging trends
- Ensure training content remains current as strategy, tools, and internal procedures evolve
- Partner closely with QA teams to identify performance gaps and recurring operational issues
- Design and implement structured coaching programs based on QA findings
- Provide targeted 1:1 and group coaching to improve accuracy, consistency, and SOP adherence
- Monitor training effectiveness through QA trends, employee feedback, and operational performance metrics
- Serve as a key liaison between Ops, Intelligence, QA, and Product teams to ensure training aligns with real-time operational needs
- Support major process rollouts and operational changes with clear communication and reinforcement plans
- Help drive consistency across teams by standardizing knowledge and best practices
- Build and maintain centralized knowledge resources, training documentation, and operational playbooks
- Create scalable and accessible learning resources
- Identify opportunities for proactive training based on recurring operational pain points and trends
- 2+ years of experience in learning and development or training
- Experience developing and delivering training content in an operational environment
- Strong understanding of workflows, SOP adherence, and operational processes
- Excellent communication, presentation, and coaching skills
- Ability to simplify complex processes into actionable guidance
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Experience in fraud investigations, trust & safety, or risk operations
- Analytical mindset with the ability to identify trends and training opportunities from QA or operational data
- Familiarity with LMS platforms, knowledge management systems, or instructional design principles is a plus
- Strong documentation and process improvement capabilities
- Ability to adapt quickly in a rapidly evolving fraud landscape
- Improved SOP adherence and operational consistency
- Increased QA scores and reduced recurring errors
- Faster adoption of new processes and fraud mitigation strategies
- Increased employee confidence and engagement related to training and support
- Trust and Safety requires more than onboarding. It demands continuous education, reinforcement, and adaptation. The Trust and Safety Training Analyst will play a critical role in strengthening operational excellence by ensuring teams are consistently aligned, confident, and prepared to respond to evolving fraud threats.
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
- Pension Matching
- Learning Budget
- Equity Compensation
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