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About the role
<p><em>Build the design foundation for EviSmart's entire product suite.</em></p>
<p><em><span data-contrast="none">On-site | Vancouver Office – 675 W Hastings St.</span></em><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p>
<p><strong>The Problem We're Solving</strong></p>
<p>Dental labs and clinics across 28 countries run on fragmented workflows — disconnected communication, manual case management, and software that hasn't been rethought in a generation. EviSmart is replacing that with an intelligent, unified platform: AI-powered crown design, structured case communication, and a dashboard that brings it all together. The products are live and growing. What doesn't exist yet is the design foundation that makes the experience feel like it was built for the people who use it every day <strong>— </strong>and the research practice that keeps it grounded in how those people actually work.</p>
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<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Why EviSmart</span></span></strong></p>
<ul>
<li style="line-height: 2;">300 people. Two hubs: Vancouver HQ and Manila operations.</li>
<li style="line-height: 2;">145% year-over-year SaaS growth — the market is responding.</li>
<li style="line-height: 2;">28 countries. One platform. The dental industry's Autopilot.</li>
<li style="line-height: 2;">An in-house AI model research and development team building proprietary intelligence.</li>
</ul>
<p> </p>
<p><strong>Why This Role, Right Now</strong></p>
<p>EviSmart's product suite is expanding across multiple surfaces simultaneously — a structured communication platform pulling labs and dentists off informal messaging channels, an AI-powered design module automating crown production, and a unified operations dashboard where it all comes together. The person who joins now defines the design language, the component library, and the UX patterns the entire engineering org builds from.</p>
<p> </p>
<p><strong>A Note from the Team </strong></p>
<p><em>"We need someone who doesn't wait for a brief to start understanding the problem. The designer we're looking for goes directly to users, maps the workflow, figures out where it breaks, and comes back with a design direction. If you've done your best work in environments where the problem wasn't fully defined when you arrived, this is the right conversation."</em></p>
<p><strong>— Paolo Kalaw, CEO, EviSmart</strong></p>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What </span><span data-ccp-parastyle="heading 3">You’ll</span><span data-ccp-parastyle="heading 3"> Own</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":281,"335559739":281}"> </span></p>
<ul>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Run </strong>user research independently — interviews and usability testing with dentists and dental lab teams. You recruit the participants, lead the sessions, and synthesize what you find into direction the team can act on. </li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Own</strong> end-to-end UX across <strong>two product squads</strong> — from the mobile-first communication experience used by dentists in the field to the operations dashboard used by lab owners managing daily workflow.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Move </strong>from discovery through to dev-ready specs without a handoff layer above you. </li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Design</strong> for multiple distinct user types without muddling the experience: lab owners managing operations on desktop, and dentists who need case visibility fast on mobile.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Define </strong>the design system and component library the engineering org builds from: design tokens, core components, interaction patterns, and documentation that scales. </li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Own</strong> the UX of AI-assisted workflows — designing interfaces where AI output meets human decision-making in a way that builds trust, not confusion.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Validate</strong> designs with real users — leverage a customer base of 2,000+ labs for fast, honest feedback on what's working and what isn't.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;"><strong>Establish</strong> design as a discipline across the product org — advocate for user-centered design in an environment where engineering has been making those calls by default.</li>
</ul>
<p> </p>
<p><strong>What You'll Get</strong></p>
<ul>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">End-to-end design ownership across a live, growing product suite — no approval layers, no design committee, embedded directly in engineering teams shipping real product.</li>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">A design system to build from scratch — the component libraries, tokens, and patterns you create will define EviSmart's product language for years.</li>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">Direct access to 2,000+ real lab customers for user research — the feedback loop is fast and the stakes are real.</li>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">AI-adjacent product work from day one — designing interfaces where model output meets user decision-making, with an in-house AI research team to learn from.</li>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">Production AI tooling built in-house: Claude, Cursor, and LLM-powered workflows — not a sandbox, not a pilot.</li>
<li class="whitespace-normal break-words pl-2" style="line-height: 2;">Competitive compensation: $80,000–$95,000 CAD (depending on experience)</li>
</ul>
<p> </p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">How We Work</span></span></strong></p>
<p>We ship before we’re 100% certain. We write things down because we have two offices and memory is lossy. We debate loudly and move without resentment. We treat the customer’s real problem as more important than an elegant internal process. If you’ve spent time waiting for permission to try something obvious — you’ll notice the difference here immediately. <span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<p> </p>
<p><strong>The Question You're Probably Asking</strong></p>
<p><em>"There's no existing design function. Does that mean I'm starting from zero with no context, no research, and no direction? There's more to inherit than it sounds. The product is live, the customer base is real, and the engineering teams have been making design decisions for months — which means there's a clear picture of where the gaps are. You're not walking into a blank room. You're walking into a product org that knows exactly what it's been missing and is ready to move the moment you arrive."</em></p>
<p><strong>— EviSmart Talent Team</strong></p>
<p><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
<p><strong>What We Need</strong></p>
<ul>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">5+ years of product or UX design experience with complex, workflow-heavy, or operational products — B2B SaaS with non-technical end users is a strong plus.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">A track record of running your own user research — interviews, usability testing, primary discovery.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">You can take a project from discovery through to dev-ready specs independently, without a design lead above you. </li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">Strong communicator who can present work and take pushback from PMs, engineers, and execs without losing composure.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">You've designed for multiple distinct user types within the same product without muddling the experience.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">Strong in Figma, wireframing, prototyping, and interaction design — across both mobile and desktop. </li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">Portfolio shows real shipped product work in complex domains and the thinking behind it; healthcare, dental, or regulated environments are a genuine advantage.</li>
<li class="font-claude-response-body break-words whitespace-normal leading-[1.7]" style="line-height: 2;">Bonus: experience building or maintaining a design system, designing AI-assisted interfaces, or working alongside offshore engineering teams. </li>
</ul>
<p> </p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}">Apply today @ <a href="https://evismart.com/careers" target="_blank">EviSmart Careers </a></span></p>
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