UK Logistics Operations Specialist

<p><span data-contrast="none">We’re rethinking homes for how people really live, and we’re looking for a <strong>UK Logistics Operations Coordinator </strong>to join our<strong>&nbsp;</strong>team to help shape the future of living - one thoughtful detail at a time.&nbsp;</span></p> <div class="ewa-rteLine">Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine"><em><strong>This is a 1-year contract, fully remote role based in Malaysia, supporting our UK logistics operations.</strong></em></div> <div class="ewa-rteLine">&nbsp;</div> <p><strong><span data-contrast="none">What you'll be doing:</span><span data-contrast="none"> </span></strong></p> <ul> <li data-pm-slice="0 0 []">Coordinate daily inbound, outbound, and return deliveries to ensure smooth operations and successful customer deliveries.</li> <li data-pm-slice="0 0 []">Work closely with delivery partners, warehouses, and internal teams to resolve delivery delays, exceptions, or customer issues.</li> <li data-pm-slice="0 0 []">Monitor shipment status and update customers or stakeholders when required.</li> <li data-pm-slice="0 0 []">Handle operational support tasks using systems such as NetSuite, TMS, Gladly, and other internal tools.</li> <li data-pm-slice="0 0 []">Support customers through email, phone calls, and ticketing systems with clear and professional communication.</li> <li data-pm-slice="0 0 []">Assist with operational reporting, tracking, and administrative tasks.</li> <li data-pm-slice="0 0 []">Support team projects and process improvements to improve operational efficiency and customer experience.</li> </ul> <p><strong>What you’ll need to succeed:</strong>&nbsp;</p> <ul> <li>Good command of English, both written and spoken.</li> <li>1–2 years of experience in logistics, operations, customer service, supply chain, or related work environments.</li> <li>Comfortable coordinating with external vendors, delivery partners, and internal stakeholders.</li> <li>Strong problem-solving skills and ability to stay calm in fast-paced situations.</li> <li>Customer-focused mindset with good communication skills.</li> <li>Comfortable using systems and operational tools such as TMS, WMS, ERP, or ticketing platforms.</li> <li>Detail-oriented and able to manage multiple tasks accurately.</li> <li>Diploma or Degree in Logistics, Supply Chain, Business, or related fields is preferred</li> </ul> <p>&nbsp;</p> <p data-start="2385" data-end="2449"><strong>Working Hours:</strong></p> <p data-start="2385" data-end="2449">This role supports the UK market and follows the below schedule:</p> <ul data-start="2451" data-end="2526"> <li data-section-id="b8bm4d" data-start="2451" data-end="2490">1pm – 10pm MYT (Non-Daylight Savings)</li> <li data-section-id="1a3jzi5" data-start="2491" data-end="2526">2pm – 11pm MYT (Daylight Savings)</li> </ul> <p>&nbsp;</p> <p><strong>Built for Real Life, Designed for What’s Next</strong></p> <div class="ewa-rteLine">At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">If you believe that good homes create good lives, come build with us.</div> <p>&nbsp;</p>