US Logistics Operations Coordinator

<p>&nbsp;</p> <p>We’re rethinking homes for how people really live, and we’re looking for a&nbsp;<strong>US Logistics Operations Coordinator </strong>to join our Logistics Operations<strong>&nbsp;</strong>team to help shape the future of living—one thoughtful detail at a time.</p> <p>Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.</p> <p><em><strong>This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).</strong></em></p> <p>&nbsp;</p> <p><strong>What you'll be doing:</strong></p> <p>&nbsp;</p> <ul> <li data-section-id="7eky2t" data-start="77" data-end="270">Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.</li> <li data-section-id="wzjzm0" data-start="272" data-end="451">Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.</li> <li data-section-id="v1bmza" data-start="453" data-end="642">Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.</li> <li data-section-id="15875hc" data-start="644" data-end="820">Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance.</li> <li data-section-id="xki395" data-start="822" data-end="987" data-is-last-node="">Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness.</li> </ul> <p>&nbsp;</p> <p><strong>What you need to succeed:</strong></p> <ul> <li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)</li> <li>2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes.</li> <li>Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail.</li> <li>Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effective solutions.</li> <li>Customer-centric mindset with a strong commitment to delivering service excellence and positive customer outcomes.</li> <li>Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders.</li> </ul> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine"><strong>Built for Real Life, Designed for What’s Next</strong></div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">If you believe that good homes create good lives, come build with us.</div> <p>&nbsp;</p> <p>&nbsp;</p>