Utility Control Systems Field Representative (FSR)

<p></p> <p><strong>Utility Control Systems Field Representative (FSR)</strong></p> <p><strong>Work Location:&nbsp; </strong>Aberdeen, Maryland</p> <p><strong>Schedule:&nbsp; </strong>Full Time</p> <p>IronMountain Solutions, LLC is searching for a Utility Control Systems Field Representative (FSR) to support a customer located in Aberdeen, Maryland. Candidates must exercise excellent communication skills, written and verbal, and keen attention to detail.</p> <p><strong>Job Description</strong></p> <p>Under limited direction, the Army Metering Program (AMP) Field Service Representative (FSR) is responsible for optimization of a customer’s energy program's metering and control systems and for training Energy Specialists on those systems. The FSR works with Facilities and Maintenance Directors to address mechanical and control issues for buildings.</p> <p><strong>Principal Duties and Required Responsibilities</strong></p> <ul> <li>Provide customer support and work with the project engineers, other system engineers, and end-users to assist in developing cost-effective methods for an efficient Utility Controls design and system solution.</li> <li>Work with essential/key team members to understand their systems requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed.</li> <li>Properly address TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others.</li> <li>Follow QA procedures to ensure quality control performed by others is properly implemented throughout projects.</li> <li>Write detailed daily reports pertaining to job-site milestones.</li> <li>Perform inspections and testing of Utility Control Systems to ensure proper functionality.</li> <li>Coordinate project work internally within the department and externally with other departments to ensure all projects are completed on time.</li> <li>Provide technical assistance with regard to daily operations, system upgrades, and preventative maintenance of Army AMP systems.&nbsp;</li> <li>Resolve operational and technical deficiencies.</li> <li>Monitor daily operations ensuring system performance and data requirements meet specifications.</li> <li>Identify, order, receive, and track parts.</li> <li>Update, refine, maintain, and deliver training material.</li> <li>May serve as a technical liaison between corporate departments, government customer, vendors, and others.</li> <li>May provide leadership to lower-level employees.&nbsp;&nbsp;</li> <li>While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use tools or controls; normal physical activity (reach with hands and arms; climb stairs); and communicate effectively with all levels of employees and leadership. The employee must occasionally lift or move office products and supplies, up to 25 pounds.</li> </ul> <p><strong>Desired Experience / Background</strong></p> <ul> <li>Experience with building automation, utility metering, or energy management systems</li> <li>Hands‑on field experience troubleshooting controls hardware</li> <li>Experience working on military installations or with federal customers</li> <li>Understanding and experience with network configurations</li> </ul> <p><strong>Education Requirement</strong></p> <ul> <li>Bachelor’s of Science degree in a related technical field.</li> <li>Experience Requirement: 8+ years of relevant professional experience</li> </ul> <p><strong>Work Environment</strong></p> <ul> <li>All work performed at customer site/No telework or remote option available.</li> </ul> <p><strong>Required Travel:&nbsp;10%</strong></p> <p><strong>Clearance Requirements:</strong>&nbsp;&nbsp; The ability to obtain and maintain a Secret security clearance is required. Per federal requirements, only U.S. citizens are eligible for this level of clearance.</p> <p>IronMountain Solutions is an Equal Opportunity Employer</p>