Lead UX Designer

Transform How Frontline Work Runs

Who’s Building It 

• Reza – Engineering leader who scaled enterprise systems at Google, Yahoo, and AT&T
• Dominic – Operator who optimized labor-intensive operations in 21 countries
• Mohammad – Stanford professor and leading expert in algorithmic market design

About the role

What you’ll do

• Drive end-to-end design quality across ReadyOn's core operator and worker experiences, from ambiguous problem definition through to hi-fi implementation
• Prototype rapidly using AI-enabled and emerging tools, designing inside the product environment where needed
• Evolve ReadyOn's design system, establishing component standards and AI interaction patterns that scale across the product
• Partner closely with product and engineering to set and hold the bar on interaction quality, pushing back when execution falls short of the design intent
• Co-lead user research interviews, usability testing, and synthesize insights to innovative designs
• Consider all dimensions of an experience, including copy, flows, edge cases, and business context, and model this thoroughness for the broader team

What we’re looking for

• 6+ years of product design experience at a SaaS or B2B technology company; senior IC experience required
• Deep UX expertise with a proven ability to work from requirements, run user research, and make principled design decisions under ambiguity
• A portfolio demonstrating exceptional interaction design craft, including complex workflows, use of component systems, and polished visual execution
• Willingness to work hands-on with emerging tools, including installing, configuring, and designing inside the software environment itself
• Fluency in Figma, including component and design system work
• Strong communication and the confidence to push back constructively when quality is at risk
• A track record of owning design quality end-to-end, staying through implementation to get it right rather than handing off and moving on
• Ability to work in-person with our team in downtown San Francisco

Nice to have

• Experience designing for agentic AI or automation-heavy workflows
• Familiarity with designing for data-dense and complex platforms
• Experience with workforce management, scheduling, or other operationally complex B2B products

Location: Why In-Person Matters

Potential Recruitment Fraud Memo

Equal Opportunity Employer

Equity & Benefits

Compensation